阿里巴巴LAZADA-Platform governance manager-Hangzhou

About Miravia Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we are a passionate team working with partners from all over the world to build the e-commerce platforms of tomorrow. The Role The Miravia Risk team is seeking a strategic and experienced Senior Risk Governance Manager to build and lead our risk governance framework. This is a critical leadership role responsible for shaping the company's approach to regulatory compliance, internal policy, and platform integrity. What You'll Do (Responsibilities) ● Strategic Risk & Regulatory Foresight: ○ Develop and own the strategic roadmap for risk and compliance, anticipating large-scale regulatory changes well in advance. ○ Partner with Product and Tech teams to ensure risk and compliance priorities are integrated into their development roadmaps, providing clear requirements and strategic guidance. ○ Conduct in-depth risk assessments on new features and business initiatives, identifying potential compliance gaps and architecting mitigation strategies. ● Policy & Governance Framework Management: ○ Drive policy excellence by reviewing, updating, and creating a comprehensive suite of internal policies, Standard Operating Procedures (SOPs), and escalation paths. ○ Perform targeted internal audits and reviews to ensure adherence to our governance framework, documenting findings and leading the implementation of corrective actions. ○ Act as the primary gatekeeper for platform integrity, ensuring our seller ecosystem maintains high standards of quality and compliance. ● Regulatory Compliance & Reporting: ○ Manage the end-to-end lifecycle of regulatory reporting (e.g., DSA Transparency Reports), from data gathering and development to creation, publishing, and post-mortem analysis for continuous improvement. ○ Serve as a key point of contact for regulatory bodies and external stakeholders, effectively communicating our risk controls and compliance posture. ○ Lead the response to regulatory notices and critical user reports (e.g., prohibited goods), ensuring swift action within established SLAs. ● Training, Awareness & Trust Building: ○ Design and execute a mandatory, company-wide training program on risk, compliance, and regulatory requirements to foster a strong culture of awareness and accountability. ○ Develop and deliver targeted training programs for our sellers to improve their compliance with platform policies (e.g., medical content, restricted products) and upcoming regulations. ○ Enhance user trust by increasing the volume and quality of transparency content on the platform, managing updates, and monitoring user engagement.

Workstation Pipeline and Project Management: 1. Manage Product Planning and Pipeline and set priority based on input from both commercial and Product stakeholders 2. Ensure delivery of key Product Developments based on priority through effective project management. 3. Lead Overall Workstation project cadences both internal project team and Business Stakeholders 4. Define RACI on every steps of Product development from discovery to Hypercare stage. 5. Continuously capture resent commercial priorities and identify required Workstation update to support most updated business need 1.管理产品规划与流程，根据商业和产品相关利益者提供的信息确定优先级。 2.通过有效的项目管理，确保按照优先级交付关键产品开发成果。 3.引领整个工作站项目节奏，协调内部项目团队和业务相关利益者。 4.明确产品开发从发现阶段到后期维护阶段每个环节的责任分配（RACI）。 5.持续了解最新的商业重点事项，确定工作站需要进行的更新，以满足最新的业务需求 。 Workstation Governance: 1. Oversee overall Workstation end-to-end design consistency from data / metric definition, user journey 2. Design and Manage user workstation users and roles access 工作站管理： 从数据/指标定义、用户流程等方面，全面监督工作站自始至终的设计一致性。 设计并管理工作站用户及其角色权限。 Workstation Adoption and Feedback Management 1. Drive Overall Workstation adoption, key products and key target users through effective dashboarding, review and update to stakeholders. 2. Collaborate with Product Team to manage feedback through effective ticket management and engagement with users 3. Build continuous feedback loop of development-adoption-feedback for product improvement 工作站推广与反馈管理 通过有效的信息展示面板、向相关方汇报及更新情况，推动工作站整体、关键产品以及关键目标用户群体的采用率提升。 与产品团队合作，通过有效的问题跟踪管理以及与用户互动来管理反馈。 建立“开发-推广-反馈”的持续反馈循环机制，以改进产品 Users Capability 1. Be Center of Excellence on Workstation skills and collaborate with Commercial Academy and country stakeholders to continuously improve Awareness and users Workstation skills to increase overall adoption. 2. Build efficient users reference materials through in platform product e.g. Ai bot or off platform e.g. Commercial Academy Library in collab with product team and Commercial Academy team. 用户能力提升 成为工作站技能方面的卓越中心，与商务学院及各国相关方合作，不断提高用户对工作站的认知度和使用技能，以提升整体使用率。 与产品团队和商务学院团队合作，通过平台内产品（如人工智能机器人）或平台外资源（如商务学院图书馆）制作高效的用户参考资料。 Key Stakeholder Management - Product and Tech : Ensure alignment of PRD and timely delivery of product, ensure effective product feedback and upgrade - Commercial Excellence Managers : Ensure alignment and delivery of BRD, UAT, Roll out, Training Materials and Product Adoption - Commercial Academy : Ensure robust Workstation training repository, Communication, training execution and users recognition - Regional BU/Operation : Ensure business requirement are updated and reflected in WS in collaboration with CE Managers. - Country SO and Commercials : Ensure effective enggagement through at the right stage of product development as per RACI, continous improvement through feedback and adoption review. 关键相关方管理 -产品与技术团队：确保PRD对齐，按时交付产品，并落实有效反馈以推动升级。 -商务团队：确保BRD对齐并完成UAT、推广、培训材料及产品落地。 -商务学院：完善工作站培训资源库，推进沟通、培训执行和用户认可。 -区域业务/运营部门：协同卓越商务经理，确保业务需求及时更新并体现在工作站中。 -国家营销团队：依据RACI，在产品开发关键阶段有效参与，通过反馈和采用情况评审推动持续改进

We are seeking a dynamic Manager to drive the success of Lazada Sponsored Solutions across Southeast Asia, covering Thailand, Vietnam, Philippines, Indonesia, Singapore, and Malaysia. In this role, you will craft data-driven strategies, advise cross-border sellers, and lead go-to-market initiatives for new product solutions—all aimed at maximizing the impact of our digital advertising platform. The ideal candidate combines strong product management, data analytics, and B2B marketing skills with an in-depth understanding of platform-based and digital advertising business models. You will play a pivotal role in promoting the adoption of Lazada Sponsored Solutions and driving growth for our e-commerce ecosystem. If you are passionate about leveraging data and innovation to fuel e-commerce success, we invite you to join our team and make a significant impact in the region. Responsibilities: • Develop and execute B2B product strategies and marketing campaigns designed to boost seller engagement and success. • Craft compelling product positioning and narratives that resonate with our target customers and set our solutions apart in Southeast Asia. • Clearly articulate the unique value propositions of Lazada Sponsored Solutions to both internal and external stakeholders. • Lead the creation of engaging and informative marketing content across assigned product domains and projects. • Manage end-to-end product launches, ensuring consistent communication with all stakeholders and timely delivery of key deliverables. • Drive successful B2B marketing campaigns primarily through our owned channels. • Monitor key performance metrics and analyze data to uncover growth opportunities. • Conduct thorough market research to identify target seller segments, understand their needs, and analyze relevant product use cases. • Develop detailed seller personas to inform product positioning and messaging strategies. • Collaborate with the account management team, providing them with the insights and tools necessary to effectively promote Lazada Sponsored Solutions. • Oversee critical B2B marketing operations, including governance and traffic generation, to support overall campaign success.

Lazada Anti Fraud team is responsible for protecting Lazada's platform security and risk governance including buyer, seller, marketing and financial spending. We're a global team with team members from different countries to serve the South East Asia market. - Building risk control solutions under various scenarios: through data analysis, fraud case investigation, and data-driven process - Support Lazada business for risk assessment, system access, and operational requests - Design and implement standardized operational process to achieve high-efficiency