亚马逊Account Rep

Amazon provides international transportation solutions to Sellers leveraging Amazon's fulfillment program. As a Sales Representative, you will have the exciting opportunity to help drive the growth and shape the future of our Sellers business. Your responsibilities will include working on key accounts and future opportunities. The ideal candidate will possess both a sales and business background that enables them to successfully identify and onboard opportunities with a high degree of customer obsession. The successful candidate should also be a self-starter that has the ability to problem solve. The successful candidate must be prepared to work in a high-volume and fast-paced environment and with cross functional teams, globally. Roles & Responsibilities: · Ensure high customer service for all Amazon export volume and related sellers · Respond and qualify incoming enquiries · Achieve monthly quota of qualified opportunities · Cooperate in the development and execution of a territory plan including outbound calling against established target lists · Work closely with other team to grow revenue in assigned territory · Manage numerous requests concurrently & strategically · Maintain a robust sales pipeline and related territory target lists · Work with partners to extend reach & drive adoption · Ensure customer satisfaction

· Ensure high customer service for all Amazon export volume and related sellers · Respond and qualify incoming enquiries · Achieve monthly quota of qualified opportunities · Cooperate in the development and execution of a territory plan including outbound calling against established target lists · Work closely with other team to grow revenue in assigned territory · Manage numerous requests concurrently & strategically · Maintain a robust sales pipeline and related territory target lists · Work with partners to extend reach & drive adoption · Ensure customer satisfaction

• Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts.  Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers,  organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap. • Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions. • Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business. • Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives. • Identify and submit delivery leads for new opportunities and contract renewals. • Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. • Establish and maintain a delivery governance model with the customer at the management and executive levels. • Perform scope and risk management. • Contribute to initiatives for Oracle delivery organizational process improvement and tool development. • Conduct periodic Service Account Planning and Account Reviews.   7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable.

• Technical Delivery: • Proactively working with CSS customers to ensure their successful deployment of Oracle EBS/Fusion ERP • Requirements study/analysis, solution design, user training and system configuration / establishment of Oracle EBS/Fusion ERP finance/distribution modules deployment • Proved strong experience in enterprise finance digital transformation, finance share service center and integration of business and finance • Researching and responding to functional enquiries from customers  • Supporting EBS/Fusion ERP SRs raised by customers • Service Management: • Coordinate the delivery of Oracle Services, serving as the primary delivery contact to the customer. • Align contracted services with customer goals and objectives, ensuring effective and efficient use of Oracle delivery resources. • Responsible for delivering to the contracted terms, achieving contract margin and revenue objectives. • Customer Relationship Management: • Develop and manage Oracle customer relationships with a designated large account or a small number of medium accounts throughout the contracted engagement. • Act as a trusted advisor to customers, ensuring consistency and quality of deliverables, helping them achieve their IT strategy and business goals. • Incident Management and Communication: • Act as a point of contact for any major incidents, managing communication and customer expectations through resolution. • Conduct periodic Service Account Planning and Account Reviews, performing scope and risk management. • Collaboration and Solution Identification: • Work collaboratively with Sales, delivery teams, and customers to identify appropriate solutions to meet customer requirements. • Establish and maintain a delivery governance model with the customer. • Identify and submit delivery leads for new opportunities and contract renewals.