logo of ctrip

携程Group Leader NPL EN SHACC(MJ028124)

社招全职国际业务客服地点:上海状态:招聘

任职要求


1. Bachelor degree or above;
2. 2-5 years of service experience with small-medium team management is preferred.
3. Proficiency in English both verbal and written;
4. Pro…
登录查看完整任职要求
微信扫码,1秒登录

工作职责


1. Responsible for service teams management and report to Operation Manager on overall performance and progress.
2. Assist on managing all call center service related operations. Assure the attainment of both service and operational performance through effective tracking and coaching.
3. Monitor key performance of the team to help maintain and improve customer satisfaction across all channels and products
4. Act as advocate for the customer, coordinating internal resources to provide seamless service issue resolution, by pulling together information and providing guidance to the service and support teams.
5. Monitor customer activity and customer satisfaction on a close regular basis and provide real-time feedback and coaching to different service teams regarding issue resolution.
6. Identify and maintain high performers, help the implementation of the succession plans that align with the overall strategy of the organization.
7. Identify performance gaps and produce regular performance report to Operation Manager to drive effective service level improvements that align with the overall strategy of the organization.
包括英文材料
相关职位

logo of tencent
社招IEG技术

1.参与Unity引擎开发工作,专注于高性能渲染技术和性能优化; 2.开发和维护多线程渲染管线,提高游戏性能和视觉质量; 3.设计和实现图形API(GLES、Metal、Vulkan),利用最新的GPU技术; 4.优化CPU和GPU性能,确保在各种移动设备上流畅的游戏体验; 5.维护和改进项目代码库,确保高质量和高效率的标准; 6.保持对游戏开发和渲染技术的最新进展的了解。

更新于 2025-04-03成都
logo of meituan
社招3年以上Keeta

1. 营销策划与执行:负责平台站内营销活动/大促的策略输出、创意策划和落地执行,包括但不限于节日节点。根据目标用户群体、营销主题与市场需求,设计站内+站外创意活动方案,提升平台新客获取和老客留存,推动平台交易增长。 2. 跨部门协调与合作:与市场、产品等团队紧密合作,组织跨部门会议,推动活动进展与关键节点的按时落地。 3. 数据分析与优化:跟踪活动的效果,分析流量、转化、补贴等数据,及时优化营销策略。基于数据结果提出优化方案,确保活动持续提升平台效益。 4. 活动Communication:设计传播策略和传播节奏,通过站内渠道和站外媒体推广活动内容,确保物料符合主题氛围并激发用户参与兴趣。 1. Marketing Planning & Execution: Responsible for the strategy, creative planning, and execution of on-platform marketing activities and major promotions, including but not limited to holiday campaigns. Design on-platform and off-platform creative activity plans based on target user groups, marketing themes, and market demand to enhance user acquisition, retention, and drive platform transaction growth. 2. Cross-Department Coordination & Collaboration: Work closely with teams such as Marketing, Product, and others. Organize cross-department meetings to drive the progress of activities and ensure key milestones are met on time. 3. Data Analysis & Optimization: Track and analyze the effectiveness of campaigns, including metrics such as traffic, conversion, and subsidies. Continuously optimize marketing strategies based on data insights and propose improvement plans to ensure sustained platform benefits. 4. Campaign Communication: Design communication strategies and timing for campaign promotion through on-platform channels and external media. Ensure that marketing materials align with the campaign theme and generate user interest and participation.

更新于 2026-03-24圣保罗
logo of antgroup
社招技术类-综合

• Be a subject matter expert on databases, particularly on Relational Databases, able to discuss with customer on database modelling, migration, performance testing and day to day operations • Have wide ranging experience with open source and commercial databases such as MySQL, PostgreSQL, Oracle & SQL Server…etc • Be familiar with major cloud service providers in using it for deployment of workloads (AWS, Alicloud, GCP, Azure…etc) • Be a technical expert on all aspects of OceanBase (compatibility assessment, deployment, administration, development, migration…etc) • Facilitate introduction, discussion and demonstration of OceanBase’s technology, vision and value proposition either via individual or group sessions with customers • Engage and discover prospects’ pain points, business/technical challenges and identify how OceanBase can add value • Run Proof of Concept projects with customers to validate OceanBase’s capabilities Support post sale OceanBase implementation with OceanBase delivery team • Maintain deep understanding of competitive as well as complementary technologies and how to position OceanBase DB in relation to them • Provide guidance on how to resolve customer-specific technical challenges • Collaborate with Product Management, Engineering, and Marketing to continuously improve OceanBase product and position in the market

更新于 2025-04-16香港
logo of cainiao
社招3年以上菜鸟

1. Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors 2. Maintain receiving, warehousing, and outbound operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 3. Communicate closely with internal and external warehouse customers, report to management and to group internal stakeholders 4. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. 5. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. 6. Maintain physical condition of warehouse by planning and implementing new design layouts including automated sorting machinery; inspecting equipment; issuing work orders for repair and requisitions for replacement. 7. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, report to Management 8. Maintain warehouse staff by recruiting, selecting, orienting, and training employees. 9. Maintain warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. 10. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 11. Contribute to North America BU level projects with the certain effort as needed.

更新于 2025-08-19洛杉矶