携程Customer Advisor NPL JP SHACC(MJ028127)
任职要求
1. Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian); 2. Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone's day; 3. Able to work in shifts (morning, day, a…
工作职责
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the Trip.com culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;2. Communicate effectively with customers, showing empathy and patience;3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;4. Advocate the Trip.com culture both internally and externally;5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
About the Position We are looking for Customer Advisors, who will be supporting Trip.com’s customers for products issues about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Key Assist customers with their inquiries and concerns in Italian or English via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
With expert knowledge on the [Hotel or Flight or New Product] product, guide both new and existing Advisors on service-related best practices;Liaise with the IBU Procedure Team and other Stakeholders to create and maintain customer and service-orientated procedures;Work closely with relevant Team Leaders/Group Leaders to fully understand both Customer and Advisor pain points and inefficiencies which can be optimized;Always question the status quo. There is always be a better way of doing things;Advocate the Trip.com culture and standards;Assist with any ad hoc projects and tasks from Group Leaders/Managers where necessary
1. Evaluate advisor performance by monitoring communications with customers and system operations. 2. Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems. 3. Lead or participate in service quality and workflow improvement initiatives. 4. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required. 5. Advocate the Trip.com culture both internally and externally. 6. Assist with ad hoc projects assigned by Team Leads / Supervisors.