携程Team Leader HK IB CANCC FLT(MJ028285)
任职要求
1. Full-Time Bachelor's degree or above.2. Two years managerial experience in customer service team preferred.3. Experience in internet companies, call centers, or tourism industry preferred.4. Good ability in minority language (according to the language mastered).5. Good English skills in listening, speaking, reading and writing, fluent in other languages(JP/KR/HK etc.) based on business needs.6. Good strain capacity.7. Good communication skills.8. Good team work spirit.9. Good sense of responsibility10 .Good self-management skills.11. Good ability in data analysis.12. Excellent experience in project management.13. Ability to lead and motivate teams.14. Ability to create an atmosphere of effectiveness, unity and activeness.工作职责
1. Responsible for daily work of the team and ensure the normal operation.2. Supervise the operational data of the call center and conduct proper onsite management.3. Properly distribute the daily for staff within the team.4. Supervise the staff KPI and take precautions to enhance the ability of the staff.5. Host daily meetings6. Train and convey new procedures and monitor the implementation and performance.7. Deal with the complaints.8. Communicate with staff regularly.9. Conduct communication concerning the monthly performance appraisal with staff.10. Arrange rational shift by estimating the volume of business.11. Propose projects that optimize the working procedures and complete them.12. Deal with emergencies.13. Cooperate closely with other team leaders.14. Compete the tasks assigned by Operation Manager/Group Leader in time.
Responsible for daily work of the team and ensure the normal operation.Supervise the operational data of the call center and conduct proper onsite management.Properly distribute the daily for staff within the team.Supervise the staff KPI and take precautions to enhance the ability of the staff.Host daily meetingsTrain and convey new procedures and monitor the implementation and performance.Deal with the complaints.Communicate with staff regularly.Conduct communication concerning the monthly performance appraisal with staff.Arrange rational shift by estimating the volume of business.Propose projects that optimize the working procedures and complete them.Deal with emergencies.Cooperate closely with other team leaders.Compete the tasks assigned by Operation Manager/Group Leader in time.
1. Responsible for daily work of the team and ensure the normal operation. 2. Supervise the operational data of the call center and conduct proper onsite management. 3. Properly distribute the daily for staff within the team. 4. Supervise the staff KPI and take precautions to enhance the ability of the staff. 5. Host daily meetings 6. Train and convey new procedures and monitor the implementation and performance. 7. Deal with the complaints. 8. Communicate with staff regularly. 9. Conduct communication concerning the monthly performance appraisal with staff. 10. Arrange rational shift by estimating the volume of business. 11. Propose projects that optimize the working procedures and complete them. 12. Deal with emergencies. 13. Cooperate closely with other team leaders. 14. Compete the tasks assigned by Operation Manager/Group Leader in time.
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) and shape the future of human-AI collaboration? Join us in helping customers across all industries to maximize the value and benefits of AWS Generative AI services while pioneering innovative AI agent solutions that transform how we work. As a Technical Account Manager (TAM) specializing in Generative AI in AWS Enterprise Support, you will play a crucial role in two transformative missions: guiding customers' AI initiatives across AWS's comprehensive AI/ML portfolio, and spearheading the development of collaborative AI agents that revolutionize TAM operations. This is not a sales role, but rather a unique opportunity to serve as both an AI transformation advisor and innovation leader, working with organizations ranging from start-ups to Fortune 500 enterprises. Within the Enterprise Support team, TAMs focusing on Generative AI contribute significantly to ensuring the success of key enterprise customers in their AI journey while also driving internal innovation. As a strategic expert, you'll architect AI solutions, guide technology adoption, and pioneer new ways for humans and AI to work together. This support extends from strategic planning to implementation guidance, while simultaneously developing internal AI agent solutions that showcase the art of possible in human-AI collaboration. Every day will bring new and exciting challenges on the job while you: - Act as a strategic advisor for customers' Generative AI initiatives and internal AI agent innovation - Drive the development and implementation of collaborative AI agents within the TAM organization - Lead technical discussions around AWS AI services including Bedrock, Claude, and Amazon Q. - Make recommendations on AI architecture, security, cost optimization, and operational excellence - Champion internal AI agent success stories to inspire customer innovation - Complete analysis and present periodic reviews of AI workload performance - Guide customers in developing responsible AI practices while ensuring security and compliance - Foster an ecosystem where AI and humans progress together through knowledge sharing - Work with AWS AI/ML service teams to advocate for customer needs - Participate in customer requested meetings (onsite or via phone) - Work directly with Amazon Web Service engineers to ensure rapid resolution of AI-related issues - Available in non-business hours to handle urgent issues Location: Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong (HK visa sponsorship available)
1. With expert knowledge on the [Hotel or Flight or New Product] product, guide both new and existing Advisors on service-related best practices;2. Liaise with the IBU Procedure Team and other Stakeholders to create and maintain customer and service-orientated procedures;3. Work closely with relevant Team Leaders/Group Leaders to fully understand both Customer and Advisor pain points and inefficiencies which can be optimized;4. Always question the status quo. There is always be a better way of doing things;5. Advocate the Trip.com culture and standards;6. Assist with any ad hoc projects and tasks from Group Leaders/Managers where necessary.