携程RWFM Specialist JP SHACC HTL(MJ030956)
任职要求
1. Full-Time Bachelor degree or above;2. Fluent in both English and Mandarin;3. Good communication skills to build up effective collaboration;4. Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation;5. Ability to work under pressure;6. Proactive and self-motivated;7. Night shift is required.
工作职责
1. Support to achieve service level and efficiency targets from a workforce management perspective;2. Real-time monitoring of service level and providing suggestions to the service team;3. Work closely with team leaders to constantly monitor staff movements in line with the forecast plan;4. Implement improvement measures to ensure SLAs are well-met;5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers;6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities.
1. Support to achieve service level and efficiency targets from a workforce management perspective; 2. Real-time monitoring of service level and providing suggestions to the service team; 3. Work closely with team leaders to constantly monitor staff movements in line with the forecast plan; 4. Implement improvement measures to ensure SLAs are well-met; 5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers; 6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities
1. Support to achieve service level and efficiency targets from a workforce management perspective; 2. Real-time monitoring of service level and providing suggestions to the service team; 3. Work closely with team leaders to constantly monitor staff movements in line with the forecast plan; 4. Implement improvement measures to ensure SLAs are well-met; 5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers; 6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities
1. Support to achieve service level and efficiency targets from a workforce management perspective;2. Real-time monitoring of service level and providing suggestions to the service team;3. Work closely with team leaders to constantly monitor staff movements in line with the forecast plan;4. Implement improvement measures to ensure SLAs are well-met;5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers;6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities.
1. Support to achieve service level and efficiency targets from a workforce management perspective;2. Real-time monitoring of service level and providing suggestions to the service team;3. Work closely with team leaders to constantly monitor staff movements in line with the forecast plan;4. Implement improvement measures to ensure SLAs are well-met;5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers;6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities.