携程EN HTL RWFM Specialist-RTM(MJ032344)

工作描述

任职要求
1. Full-Time Bachelor degree or above;
2. Fluent in both English and Mandarin;
3. Good communication skills to build up effective collaboration;
4. Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation;
5. Ability to work under pressure;
6. Proactive and self-motivated;
职位描述
1. Support to achieve service level and efficiency targets from a workforce management perspective;
2. Real-time monitoring of service level and providing suggestions to the service team;
3. Work closely with team leaders to constantly monitor staff movements in line with the forecast plan;
4. Implement improvement measures to ensure SLAs are well-met;
5…