携程Customer Advisor_THEN_FLT_OB(MJ032428)
任职要求
RequirementsProficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian);Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;Able to work in shifts (morning, d…
工作职责
About the PositionWe are looking for Customer Advisors, who will be supportingTrip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice ofTrip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team?Key Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate theTrip.comculture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. Assist customers with their inquiries and concerns in (English) via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the Trip.com culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate theTrip.comculture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
- Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email; - Communicate effectively with customers, showing empathy and patience; - Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; - Advocate the Trip.com culture both internally and externally; - Assist with ad hoc projects assigned by Team Leads / Supervisors.
- Assist customers with their inquiries and concerns in (Japanese) via phone, chat, or email; - Communicate effectively with customers, showing empathy and patience; - Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; - Advocate the Trip.com culture both internally and externally; - Assist with ad hoc projects assigned by Team Leads / Supervisors.