携程KR site operation specialist(MJ032891)
任职要求
Job Requirements: ·Bachelor’s degree in Marketing, Business Analytics, or related disciplines ·Language proficiency in Korean and English, knowledge of Mandarin is a plus. ·Self-starter with a track record of delivering results ·Minimum 2 years of marketing experience, ideally from the e-commerce or trav…
工作职责
Job ·Manage and utilize available resources on Trip.com to achieve traffic and revenue growth. ·Assist in content localization to ensure product descriptions are clear, accurate,and appealing in the local language. ·Collaborate with both local and overseas marketing teams to plan and implement marketing promotions on Trip.com. ·Collaborate with internal business development teams to identify potential products for your market. ·Access and identify external partnership opportunities to drive more users to purchase tours and tickets via Trip.com. ·Analyze and track internal and external data to discover and communicate actionable insights.
We are seeking interns who can assist the JAPAC marketing team with KOL management in key regions such as Taiwan, South Korea, Australia and Southeast Asia. Responsibilities - Identify, recruit, and manage relationships with influencers across multiple channels, ensuring alignment with our brand values and target demographics. - Spearhead influencer collaboration execution, including negotiating contracts, coordinating content creation, and analyzing performance. - Monitor trends in local market to ensure our approaches remain innovative and culturally relevant. - Collaborate with team to integrate influencer marketing with broader campaigns and goals.
About the Position We are looking for Customer Advisors, who will be supportingTrip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice ofTrip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Assist customers with their inquiries and concerns in Korean via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate theTrip.comculture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. Support to achieve service level and efficiency targets from a workforce management perspective;2. Real-time monitoring of service level and providing suggestions to the service team;3. Work closely with team leaders to constantly monitor staff movements in line with the forecast plan;4. Implement improvement measures to ensure SLAs are well-met;5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers;6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities.
1. Support to achieve service level and efficiency targets from a workforce management perspective;2. Real-time monitoring of service level and providing suggestions to the service team;3. Work closely with team leaders to constantly monitor staff movements in line with the forecast plan;4. Implement improvement measures to ensure SLAs are well-met;5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers;6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities.