携程Senior QA Lead(MJ037546)

工作描述

Key Roles and Responsibilities Quality Management System & AI EmpowermentResponsible for the establishment, maintenance, and continuous optimization of the department's quality management system, building a customer experience assurance framework and service standards to drive improvements in quality.Tactic planning capability and implementation to drive improvents in NPS by different markets.Be able to promptly respond to all kinds of customer experience related incidents.Utilize AI-driven quality inspection analysis, customer feedback mining, and automated badcase root cause analysis to identify key issues impacting customer satisfaction from large volumes of data.Business Improvement & Cross-Team CollaborationBased on data analysis, case analysis, and AI insights, identify improvement opportunities from perspectives …