
欢聚User Research Intern
任职要求
① 心理学、社会学、统计学、人机交互等相关专业的在校生; ② 对数据敏感,善于从数据中发现问题和验证结论,具备良好的逻辑分析和表达能力; ③ 对用户行为、语言有敏锐的洞察和客观准确的分析和记录,对研…
工作职责
① 协助完成跨境电商相关业务的B端用户研究工作,挖掘产品体验痛点及优化机会点; ② 协助完成跨境电商相关业务的行业市场/趋势研究、C端消费者研究,赋能产品规划方向; ③ 研究内容包括但不限于:行业研究、问卷调研、商家访谈、用户画像/体验研究、产品数据追踪等,在指导下输出研究报告。
【项目介绍】 以重点AE国家用户运营与语言类实习岗位为切入点,充分发挥在华外籍留学生(AE Global Stars)对本地市场的理解与洞察,推动AE业务本地化创新,并将其打造为AE培养全球化人才、支撑重点市场快速扩张的核心枢纽。 Using user operations and language-focused internships in AE’s priority countries as a starting point, fully leverage AE Global Stars’ deep understanding of local markets to drive localized business innovation and establish them as a central hub for cultivating global talent to support AE’s rapid expansion in key markets. 1、Research and analyze consumer demographics and purchase interests in target growth markets 2、Spearhead end-to-end customer experience optimization, fueling business growth 3、Harness customer lifecycle data and shopping journeys to continuously uncover pain points, deeply understand shopper needs from browsing to post-purchase-and then relentlessly drive improvements 4、Forge cross-functional synergies with product and growth teams to co-create solutions that elevate the customer experience 5、Analyze voice-of-customer data to understand service journey frictions, contributing to product/process enhancements that amplify service quality and efficiency
【项目介绍】 以重点AE国家用户运营与语言类实习岗位为切入点,充分发挥在华外籍留学生(AE Global Stars)对本地市场的理解与洞察,推动AE业务本地化创新,并将其打造为AE培养全球化人才、支撑重点市场快速扩张的核心枢纽。 Using user operations and language-focused internships in AE’s priority countries as a starting point, fully leverage AE Global Stars’ deep understanding of local markets to drive localized business innovation and establish them as a central hub for cultivating global talent to support AE’s rapid expansion in key markets. 1、Research and analyze consumer demographics and purchase interests in target growth markets 2、Spearhead end-to-end customer experience optimization, fueling business growth 3、Harness customer lifecycle data and shopping journeys to continuously uncover pain points, deeply understand shopper needs from browsing to post-purchase-and then relentlessly drive improvements 4、Forge cross-functional synergies with product and growth teams to co-create solutions that elevate the customer experience 5、Analyze voice-of-customer data to understand service journey frictions, contributing to product/process enhancements that amplify service quality and efficiency
【项目介绍】 以重点AE国家用户运营与语言类实习岗位为切入点,充分发挥在华外籍留学生(AE Global Stars)对本地市场的理解与洞察,推动AE业务本地化创新,并将其打造为AE培养全球化人才、支撑重点市场快速扩张的核心枢纽。 Using user operations and language-focused internships in AE’s priority countries as a starting point, fully leverage AE Global Stars’ deep understanding of local markets to drive localized business innovation and establish them as a central hub for cultivating global talent to support AE’s rapid expansion in key markets. 1、Research and analyze consumer demographics and purchase interests in target growth markets 2、Spearhead end-to-end customer experience optimization, fueling business growth 3、Harness customer lifecycle data and shopping journeys to continuously uncover pain points, deeply understand shopper needs from browsing to post-purchase-and then relentlessly drive improvements 4、Forge cross-functional synergies with product and growth teams to co-create solutions that elevate the customer experience 5、Analyze voice-of-customer data to understand service journey frictions, contributing to product/process enhancements that amplify service quality and efficiency
【项目介绍】 以重点AE国家用户运营与语言类实习岗位为切入点,充分发挥在华外籍留学生(AE Global Stars)对本地市场的理解与洞察,推动AE业务本地化创新,并将其打造为AE培养全球化人才、支撑重点市场快速扩张的核心枢纽。 Using user operations and language-focused internships in AE’s priority countries as a starting point, fully leverage AE Global Stars’ deep understanding of local markets to drive localized business innovation and establish them as a central hub for cultivating global talent to support AE’s rapid expansion in key markets. 1、Research and analyze consumer demographics and purchase interests in target growth markets 2、Spearhead end-to-end customer experience optimization, fueling business growth 3、Harness customer lifecycle data and shopping journeys to continuously uncover pain points, deeply understand shopper needs from browsing to post-purchase-and then relentlessly drive improvements 4、Forge cross-functional synergies with product and growth teams to co-create solutions that elevate the customer experience 5、Analyze voice-of-customer data to understand service journey frictions, contributing to product/process enhancements that amplify service quality and efficiency