快手Content policy strategist

产品运营 Seller Governance & After-sales Experience Product Operations 【职位描述】 1、负责Lazada平台的商家治理与售后链路的产品运营策略制定，可以对治理、履约、售后退换货等体验场景处理等治理策略进行优化机会挖掘并推动落地优化 2、与产品、算法、技术团队配合，优化治理与售后链路中的AI识别、判责、赔付等自动化能力，提升模型的准确率与召回率，并最终作用到核心业务结果指标 3、梳理项目指标体系并定期对运营数据进行分析和结论产出，为产品改进和策略升级提供决策支持。 4、与内部多个跨部门团队合作，解决运营过程中遇到的产品问题，提升用户体验 Key Responsibilities Develop and execute product operations strategies for platform governance and after-sales workflows on Lazada, identifying optimization opportunities across key experience touchpoints—including content/policy governance, order fulfillment, and returns/refunds—and driving end-to-end implementation to enhance operational efficiency and user satisfaction. Collaborate with product, algorithm, and engineering teams to enhance AI-powered automation capabilities throughout governance and after-sales processes—such as intelligent issue detection, liability assessment, and compensation decisions—continuously improving model accuracy and recall to deliver measurable impact on core business metrics. Establish KPI frameworks, conduct regular data analysis, and deliver actionable insights to guide product enhancements and strategy iteration. Partner cross-functionally with internal teams to resolve operational bottlenecks, streamline workflows, and elevate the overall customer experience.

About Miravia Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we are a passionate team working with partners from all over the world to build the e-commerce platforms of tomorrow. The Role The Miravia Risk team is seeking a strategic and experienced Senior Risk Governance Manager to build and lead our risk governance framework. This is a critical leadership role responsible for shaping the company's approach to regulatory compliance, internal policy, and platform integrity. What You'll Do (Responsibilities) ● Strategic Risk & Regulatory Foresight: ○ Develop and own the strategic roadmap for risk and compliance, anticipating large-scale regulatory changes well in advance. ○ Partner with Product and Tech teams to ensure risk and compliance priorities are integrated into their development roadmaps, providing clear requirements and strategic guidance. ○ Conduct in-depth risk assessments on new features and business initiatives, identifying potential compliance gaps and architecting mitigation strategies. ● Policy & Governance Framework Management: ○ Drive policy excellence by reviewing, updating, and creating a comprehensive suite of internal policies, Standard Operating Procedures (SOPs), and escalation paths. ○ Perform targeted internal audits and reviews to ensure adherence to our governance framework, documenting findings and leading the implementation of corrective actions. ○ Act as the primary gatekeeper for platform integrity, ensuring our seller ecosystem maintains high standards of quality and compliance. ● Regulatory Compliance & Reporting: ○ Manage the end-to-end lifecycle of regulatory reporting (e.g., DSA Transparency Reports), from data gathering and development to creation, publishing, and post-mortem analysis for continuous improvement. ○ Serve as a key point of contact for regulatory bodies and external stakeholders, effectively communicating our risk controls and compliance posture. ○ Lead the response to regulatory notices and critical user reports (e.g., prohibited goods), ensuring swift action within established SLAs. ● Training, Awareness & Trust Building: ○ Design and execute a mandatory, company-wide training program on risk, compliance, and regulatory requirements to foster a strong culture of awareness and accountability. ○ Develop and deliver targeted training programs for our sellers to improve their compliance with platform policies (e.g., medical content, restricted products) and upcoming regulations. ○ Enhance user trust by increasing the volume and quality of transparency content on the platform, managing updates, and monitoring user engagement.

-Provide professional support and assistance to leadership team for performance and development conversations through workshop and classroom setting -Work with business partners in identifying performance issues, drafting and executing learning strategy, delivering courses in a professional and “Apple” manner -Accountable for work identified in ADDIE model to provide Apple and third party product and service aspect of learning solution for the Retail Contact Center with creative thinking and methodology -Build an association of trust with contact centre management and to update training progress, understand business challenges and performance gaps of teams and individuals -Engage closely with coaches to ensure lessons learned are implemented, and that training needs identified by the coaches are documented and solutions put in place -Collaborate with regional and worldwide learning team members in content development, content maintenance, and developmental projects -Continue to maintain and update extensive knowledge of line of business, and of products and services of Apple brand and third parties, participate in project updates, and facilitate train the trainer sessions to vendor partner -Utilize learning management systems for registration, administration, delivery and evaluation of training -Prepare training facilities, including rooms, equipment and supplies Ensuring the success of training through analysis, reporting and feedback -Support vendors in learning solutions, including training needs identified through change management and business updates -Support Discovery Center as part of learning solution, its hardware and software logistics, including but not limited to content curation and cross-functional group collaboration

* Serve as a key member of the Industry value transformation team in helping to drive AWS marketing, sales, and technical strategy for the Healthcare & Life Science industry  * Actively engage with industry alliances and/or goverment department like NMPA to understand, participate and influence AWS friendly policy in public cloud with supporting by government relationship and compliance team. Proactively explore and influence the guidance from government regulators to the related organization’s development priorities, scope the business cases dragged by the priorities for field sales to engage by project by account  * Define main industry use cases, develop assets and solutions, finding strategic partners, assembling cross-functional engagement teams, and driving business and technical relationships with customers to create significant new line of business pipeline  * Support and enable the AWS enterprise BD teams to more effectively drive their day-to-day interactions with key prospect. And Work closely with AWS Solutions Architects, AWS Partners and AWS Professional Services teams to develop and promote solutions for target use cases. And you will work closely with the AWS product and services teams to help evolve AWS offerings for more rapid enterprise adoption while addressing issues, concerns, and requests from the field.  * Develop industry-specific messaging and collateral materials that effectively communicate the business value that AWS could bring to customers, and engage with marketing team to improve AWS Brand awareness in the industry.  * Understand the unique business & technical requirements of healthcare & life science customers and work closely with the global HCLS teams and Pan-Amazon to guide the direction of our service offerings, and localize solution packages and sales tools.  * Understand and exploit the use of Salesforce.com and other internal Amazon systems for campaign tracking and pipeline management.