美图Industry Advisor-AI Design Tool for the U.S. Food & Beverage Industry
任职要求
We are a growing team developing an AI-powered design tool tailored for small businesses in the U.S. food and beverage industry—including independent restaurants, cafes, bars, food trucks, and family-owned eateries. Our goal is to simplify everyday design needs for marketing, menus, signage, promotional materials, and more. To make sure our product truly serves our users, we’re looking for an experienced advisor who knows the ins and outs of running a food or drink business in the U.S. What You’ll Do: ● Share firsthand insights into the daily operations, challenges, and design needs of small food and beverage businesses. ● Help identify key pain points in marketing, branding, and visual content creation for independent operators. ● Translate industry insights into actionable feedback for our product’s UX, features, and functionality. ● Guide our team on market positioning and effective outreach strategies to connect with local business owners. ● Participate in occasional workshops or interviews to help shape product direction…
工作职责
无
Ø Complete AI relevant training courses provided by AI team and get the AI trainer certification Ø Design customer-robot interaction by reviewing our knowledge base, including Q&A maintenance to guarantee business coverage of the knowledgebase. Standard answer script writing and optimization natively in specific language and keep answers in line with updated business procedure. Optimize the content of the answers, business logic configurations and answer display according to customer’s needs and real time booking status. Ø Improve the customer intention recognition accuracy of the chat-bot by performing corpus annotation in a high-quality manner, which will be used for AI model training. Ø Identify the issues in the customer-robot interactions, prudently analyze the relevant data and generate regular chat-bot performance reports, and continuously improve the algorithm model accuracy, customer satisfaction, and service performance of the chat-bot. Ø Analyze the agent sessions by looking into the conversation between customer-robot and customer – advisor, along with customer behavior during the service recorded in system, then find out the reason of transfer to agent, and come up with suggestions for chat-bot optimization. Ø Collaborate with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations and project implementations.
Ø Complete AI relevant training courses provided by AI team and get the AI trainer certification Ø Design customer-robot interaction by reviewing our knowledge base, including Q&A maintenance to guarantee business coverage of the knowledgebase. Standard answer script writing and optimization natively in specific language and keep answers in line with updated business procedure. Optimize the content of the answers, business logic configurations and answer display according to customer’s needs and real time booking status. Ø Improve the customer intention recognition accuracy of the chat-bot by performing corpus annotation in a high-quality manner, which will be used for AI model training. Ø Identify the issues in the customer-robot interactions, prudently analyze the relevant data and generate regular chat-bot performance reports, and continuously improve the algorithm model accuracy, customer satisfaction, and service performance of the chat-bot. Ø Analyze the agent sessions by looking into the conversation between customer-robot and customer – advisor, along with customer behavior during the service recorded in system, then find out the reason of transfer to agent, and come up with suggestions for chat-bot optimization. Ø Collaborate with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations and project implementations.