微软Solution Engineer- Infra

About Ant International With headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitisation and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and merchants of all sizes to achieve inclusive growth through a comprehensive range of cutting-edge digital payment and financial services solutions. We are seeking for Senior and Junior SRE Engineers for our Malaysia Tech Center, work on end-to-end solutions for cross-border payments for our global merchants and globalization business. 1. Collaborate with global teams to complete the daily ops and alarm handling. 2. Identify and implement solutions on stability, scalability and security of business infrastructure using frameworks and industry best practices. 3. Drive and manage technical and solution architecture discussions between global teams and partners to ensure timely delivery that meet customer needs. 4. Plan and execute roadmap for strategic infrastructure improvement incorporating initiatives that align with the company goals.

Responsibilities Collaborate with GPU sales team and SCE AIML TPM team to provide technical support for customers both at pre-sales and after-sales stage. Take ownership of problems and work to identify solutions. Design, deploy, and manage infrastructure components such as cloud resources, distributed computing systems, and data storage solutions to support AI/ML workflows. Collaborate with customers’ scientists and software/infrastructure engineers to understand infrastructure requirements for training, testing, and deploying machine learning models. Implement automation solutions for provisioning, configuring, and monitoring AI/ML infrastructure to streamline operations and enhance productivity. Optimize infrastructure performance by tuning parameters, optimizing resource utilization, and implementing caching and data pre-processing techniques. Troubleshoot infrastructure performance, scalability, and reliability issues and implement solutions to mitigate risks and minimize downtime. Stay updated on emerging technologies and best practices in AI/ML infrastructure and evaluate their potential impact on our systems and workflows. Document infrastructure designs, configurations, and procedures to facilitate knowledge sharing and ensure maintainability. Qualifications: Experience in scripting and automation using tools like Ansible, Terraform, and/or Kubernetes. Experience with containerization technologies (e.g., Docker, Kubernetes) and orchestration tools for managing distributed systems. Solid understanding of networking concepts, security principles, and best practices. Excellent problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a fast-paced environment. Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams and convey technical concepts to non-technical stakeholders. Strong documentation skills with experience documenting infrastructure designs, configurations, procedures, and troubleshooting steps to facilitate knowledge sharing, ensure maintainability, and enhance team collaboration. Strong Linux skills with hands-on experience in Oracle Linux/RHEL/CentOS, Ubuntu, and Debian distributions, including system administration, package management, shell scripting, and performance optimization.

TCS(Tencent Cloud-native Suite) is a Cloud-Native Platform for Enterprise Cloud-Native Transformation supports on-premise bare metal or third-party IaaS deployments. Product Solutions Architect (PDSA) is a key pre-sales technical position in Tencent Cloud - TCS product team. Our PDSAs are experienced solution architects with professional knowledge and industry insight and are, ultimately, the pivotal role in supporting the global sales team by providing cloud-native solutions, striving to meet product sales targets, and leading key projects for customer onboarding. Job Responsibilities: ● Acting as a subject matter expert on Tencent Cloud - TCS products (container, microservice, message queue), providing training and enablement to the account and Solution Architect (SA) teams. ● Supporting regional events and marketing programs to promote Tencent TCS solutions to potential customers. ● Delivering optimized solutions and advocating best practices to customers by utilizing the full capabilities of Tencent TCS products. ● Gathering and analyzing customer feedback to enhance product offerings, improve market competitiveness and help build the product roadmap continually. ● Monitoring key industry trends and technological shifts, offering trusted advice to customers for optimizing their IT infrastructure and improving their user experience. ● Expanding the product ecosystem through collaboration with global channels, industrial partners and third-party Independent Software Vendors (ISVs). Creating position papers, and aligning advocacy efforts with Tencent Cloud’s core business policies across multiple departments (business, security, legal, and government affairs). ● Reporting to the Head of the product architect team, this role requires a dynamic, curious, and technology-driven candidate who thrives in challenging environments and can navigate ambiguity with strategic insight.

Product Testing, Procurement, and System Integration Validate local products based on headquarters' architecture standards and execute procurement and device purchases. Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs. IT Infrastructure and Network Management Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards. Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements. Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity. Service Management and Coordination Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services. Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment. Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality. Standard Procedures, Reporting, and Team Management Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters. Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences. Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.