微软Solution Engineer- Infra
任职要求
Required/minimum qualifications
Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience OR 5+ years technical pre-sales or technical consulting experience OR equivalent experience. Additional or preferred qualifications6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technolog…工作职责
Build StrategyWorks with account and marketing teams to shape strategic win and customer success plans and tailor Microsoft messaging to audience using knowledge of customer feedback, specific Microsoft solutions, and their context in a competitive landscape. Where applicable, builds consumption plans with Partner and Industry Solutions Delivery teams after customer sign-off.Captures core competitive knowledge and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies for assigned customers.Provides strategic, technical, and partner input based on Microsoft capability at the account level to contribute to strategy development, leveraging partner, competitor, or open-source knowledge. EducationMonitors and responds to internal tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area.Demonstrates new and updated products to increase internal virtual teams' understanding of solutions and new opportunities.Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. Leverage Partner EcosystemSupports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams (e.g., Global Partner Solutions).Engages in partner sell-with scenarios by acting as liaison between the partner and team and facilitating partner resources and processes throughout the course of the project. Scale Customer EngagementsLeverages foundational knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and proactively engages product teams (e.g., engineering) to remediate blockers by conveying impact.Engages with and reaches out to customers proactively and independently.Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers. Solution Design and ProofPresents and applies architecture patterns to partners or customers and drives cross-workload support for Microsoft Solutions.Applies sales methodologies (e.g., challenger sales) and coaches team in addressing customer digital transformation and leveraging insights to align new or changing technology to customer business needs.Demonstrates and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions) of products, services, and integration through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment.
About Ant International With headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitisation and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and merchants of all sizes to achieve inclusive growth through a comprehensive range of cutting-edge digital payment and financial services solutions. We are seeking for Senior and Junior SRE Engineers for our Malaysia Tech Center, work on end-to-end solutions for cross-border payments for our global merchants and globalization business. 1. Collaborate with global teams to complete the daily ops and alarm handling. 2. Identify and implement solutions on stability, scalability and security of business infrastructure using frameworks and industry best practices. 3. Drive and manage technical and solution architecture discussions between global teams and partners to ensure timely delivery that meet customer needs. 4. Plan and execute roadmap for strategic infrastructure improvement incorporating initiatives that align with the company goals.
TCS(Tencent Cloud-native Suite) is a Cloud-Native Platform for Enterprise Cloud-Native Transformation supports on-premise bare metal or third-party IaaS deployments. Product Solutions Architect (PDSA) is a key pre-sales technical position in Tencent Cloud - TCS product team. Our PDSAs are experienced solution architects with professional knowledge and industry insight and are, ultimately, the pivotal role in supporting the global sales team by providing cloud-native solutions, striving to meet product sales targets, and leading key projects for customer onboarding. Job Responsibilities: ● Acting as a subject matter expert on Tencent Cloud - TCS products (container, microservice, message queue), providing training and enablement to the account and Solution Architect (SA) teams. ● Supporting regional events and marketing programs to promote Tencent TCS solutions to potential customers. ● Delivering optimized solutions and advocating best practices to customers by utilizing the full capabilities of Tencent TCS products. ● Gathering and analyzing customer feedback to enhance product offerings, improve market competitiveness and help build the product roadmap continually. ● Monitoring key industry trends and technological shifts, offering trusted advice to customers for optimizing their IT infrastructure and improving their user experience. ● Expanding the product ecosystem through collaboration with global channels, industrial partners and third-party Independent Software Vendors (ISVs). Creating position papers, and aligning advocacy efforts with Tencent Cloud’s core business policies across multiple departments (business, security, legal, and government affairs). ● Reporting to the Head of the product architect team, this role requires a dynamic, curious, and technology-driven candidate who thrives in challenging environments and can navigate ambiguity with strategic insight.
1. Ensure compliance with the IT architecture standards set by the headquarters, conducting testing and validation of local products to meet these standards. Oversee the procurement process and complete equipment purchases. 2. Work in coordination with the headquarters IT architecture team and local service providers to facilitate the procurement, installation, configuration, and upgrade of network equipment and low-voltage systems (such as video surveillance, access control, cabinets, cables, etc.). 3. Manage local system integration projects to ensure that solutions based on headquarters' technical requirements are effectively implemented and tailored to meet local needs. 4. Take charge of creating and implementing localized IT solutions, which include the maintenance and operation of IT infrastructure, while ensuring alignment with headquarters standards. 5. Monitor the performance of regional office networks using tools provided by headquarters IT, gather user feedback, and develop and implement improvement measures based on this input. 6. Oversee the management, tracking, and inventory of local IT infrastructure resources (including equipment records, supplier relationships, etc.), address local issues, and ensure the integrity of the IT infrastructure. 7. Coordinate with local service providers in Saudi Arabia to expedite problem resolution and ensure the efficient allocation of service provider resources. 8.Provide support in creating standard operating procedures and documentation, and maintain regular communication with the headquarters IT team regarding the progress of localization solution implementations.
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation.