微软Cloud Solution Architect--AI Infra
任职要求
Required Qualifications (RQs) • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, OR equivalent experience Preferred Qualifications (PQs) • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, s…
工作职责
• You will develop relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates as well as be the Voice of the Customer and share insights and best practices and connect with Engineering teams to remove blockers. • You will provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. • You will deliver excellence as you own your committed pipeline and ensure delivery in alignment with customer expectations • You will develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure Infrastructure services required to operate AI solutions at scale, inclusive of value proposition and how they get value from their investment in the Microsoft technology. • You will run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment as you use CAF Landing Zones to rapidly enable migrations, help build customer resiliency in priority areas including Networking, Zonal/multi-region and Security and prepare our customers for AI Innovation. • You will identify resolutions to issues blocking go-live of customer success projects by leveraging Azure Infrastructure technical subject matter expertise and lead technical conversations with customers to drive value from their Microsoft investments and deliver all work according to MS best practices and policies. • You will demonstrate a Self-Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals as you accelerate customer outcomes and engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
• Understand customers’ overall Business and IT priorities and success measures for platform engineering, building cloud applications, AI adoption and Low code opportunities. • Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications and environment setup. • Support customer skilling by making skilling recommendations or delivering technical discussions, workshops and other cloud readiness activities and ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment. • Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering. • Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementation and proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. • Learn new technologies or services that are aligned to customer needs and common patterns seen in Cloud application development and stay current with the latest Azure, AI and GitHub capabilities, cloud application patterns and be a practitioner of one or more enterprise languages .Net, Python, Java, JavaScript/Node.js, etc. and related frameworks. • Share ideas, insights, and strategic technical input with technical teams and internal communities as well as participate in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners so as to drive opportunities for IP reuse, best practice sharing and consumption acceleration.
• Customer Centric: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.• Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.• Business Impact: Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft’s M365 value proposition and get value from their investment in Microsoft technology.• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.• Technical Leadership: Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals• Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
