微软Senior Product Manager(Substrate Transport and IC3 Message)

工作描述

OverviewWe are seeking a highly motivated Product Manager to help drive the strategy, execution, and operational excellence of the Microsoft 365 Substrate Transport and IC3 Message Pipeline platform. The successful candidate will own product vision, roadmap planning, service health initiatives, and customer impact reduction efforts for critical messaging infrastructure that powers large-scale Microsoft 365 experiences. You will work at the intersection of engineering, operations, reliability, and customer advocacy to ensure that message transport and processing services remain scalable, resilient, and efficient. This role is ideal for someone who combines AI Native mindset and deep technical curiosity with strong product leadership skills and enjoys solving complex platform challenges that affect millions of users worldwide. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities• Define and drive the product strategy and roadmap for Substrate Transport and IC3 Message Pipeline services.
• Partner closely with engineering leaders to align technical investments with business priorities and customer needs.
• Translate customer, operational, and engineering feedback into clear product requirements and feature priorities.
• Lead cross-organizational initiatives focused on message delivery reliability, transport efficiency, service scalability, and platform modernization.
• Drive improvements in service health metrics, availability, latency, throughput, and operational excellence.
• Analyze service telemetry, incident trends, customer signals, and operational data to identify opportunities for plat…