苹果APAC Business Operations Analyst
任职要求
Minimum Qualifications • Bachelor’s degree in engineering, mathematics, finance, statistics, analytics or other quantitative area, master’s degree a plus. • 5+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience. Contact Center experience preferred. • 3+ years of proven data analytics experience including significant knowledge across these tools and languages: Excel, Tableau, SQL, and Python for data collection, storage, cleaning, preparation, analysis and visualization. • Experience in data science models and statistical analysis techniques such as text analytics, hypothesis testing, sentimen…
工作职责
In this role, you will be a part of the Global Business Operations team, with a particular focus on Retail Customer Care performance and decision support. Using data and quantitative techniques, the decision support team acts as a consultant to provide insights and recommendations to drive operational performance improvement at vendor and Apple contact center sites. The successful candidate will identify business problems and translate those into analytical questions, and perform thorough descriptive / predictive analysis of contact center operational metrics to advise Retail Customer Care management on operational processes and programs efficiency. The candidate should possess proven intuition for business, strong quantitative and technical background and have excellent communication skill to influence and establish relationship with wide range of cross-functional team members. RESPONSIBILITIES: Lead weekly and quarterly business reviews with collaborators and drive operational improvements by supervising primary critical metric performance across demand, staffing and quality. Perform quantitative analysis to identify trends, correlations and root causes affecting key performance indicators from achieving established goals. Based on data insights collaborate closely with site lead, area managers and vendor managers to adjust strategies and actions. Apply statistical techniques on large disparate data sources to develop automated quantitative models that will forecast quarterly critical metric targets for operational teams. Collaborate with business leaders to incorporate upcoming program change impact into the model to generate critical metric targets that align with strategic business goals, driving motivation and efficiency within operational teams. Conduct ad-hoc analyses using both structured and unstructured data and implement A/B tests to evaluate ROI and customer experience impact of staffing strategies, support case creation and evaluate efficiency of new programs. Design data models for automated reports and develop dashboards using industry standard visualization tools such as Tableau to supervise key trends of metrics and generate insights on demand, staffing and quality performance.
Amazon is a fast-paced, dynamic, high-tech company based in Seattle. Amazon's accounting team is searching for accounting professionals who consistently exceed expectations, who thrive in a challenging workplace, and who can actively contribute to our talented team. Amazon China seeks an experienced Senior Accounting Analyst to drive and participate in certain accounting activities in APAC Accounting team. This position will be responsible for proper and accurate accounting across AWS and Retail business operations in the region. This team member is expected to actively and frequently engage with various stakeholders internally and externally across different geographies and time zones. This position will also partner with the members of the global accounting organization to develop team-wide goals, process improvement initiatives, and assist in the identification of standards for global consistency. This role requires excellent communication and organization skills, including the ability to anticipate, identify and communicate risks to senior leadership across geographies and time zones. Responsibilities include: 1) Business partnership for new business launch activities and expansions; 2) Manage proper accounting of business activities and support month-end closing; 3) Support statutory audits, tax audits & SOX compliance; 4) Work with local and global team to define the future process, document accounting requirement and participate in testing; 5) Raise accounting issues and coordinate with local and global team to drive consistency; 6) Drive continuous improvement and identify, design and implement scalable processes. Develop and implement best practice that can be used globally.
THE ROLE Tesla’s Finance team combines traditional financial planning and analysis with broader business decision making and strategy, directly supporting leadership. Finance is embedded in daily operations, supporting both near-term execution and long-term planning. This role will be the finance partner for sales and delivery team and is expected to analyze data, provide recommendations for profitability improvement, and lead cross-functional decision-making and implementation of the recommendations. RESPONSIBILITIES Tracking APAC sales and delivery business financial performance and analyzing key indicators through data consolidation, analytics and financial modeling Reviewing business funding requests including headcount, location opening and renewal, and operational expenses Identifying revenue expansion and cost reduction opportunities and implementing financial and business changes Managing pricing and sales incentives for inventory Preparing financial forecasts and variance analysis. Consolidating monthly closing result Setting financial budget and target, and developing reports to track performance and milestones. Communicating the results and insights with business team and management Improving and updating processes to align with the constantly changing nature of the business. Identifying initiatives for improvement of Tesla’s financial outlook, including developing, tracking, and executing business initiatives with Tesla’s leadership. Providing strategic insights and conclusions based on financial analysis. Leading automation projects of financial system and reporting
Amazon’s Finance Operations department seeks an Account Payable Analyst for APAC AP operations to join their dynamic group. This analyst is general assigned to handle queries/urgent requests from vendors and business teams, and provide timely solutions. This role is expected to understand the entire end-to-end Corp AP process and related systems, and must also be able to build strong cross-functional relationships, demonstrate exceptional coordination/communication skills and attention to the details. This role is expected to collaborate with stakeholders independently, provide professional advice/suggestions where needed.
Areas of Responsibilities includes but not limited to: • Process invoices from Amazon corporate vendors in financial system • Troubleshoot invoice discrepancies • Handle vendor communication for both inquires and outbound vendor advisory • Analyze and report metrics to management • Participate in Operational Excellence activities such as Kaizen/Green Belt