苹果Personal Setup Specialist, Retail Customer Care

任职要求

Minimum Qualifications
• Fluent and standard Mandarin, English is a plus
• Love Apple products and enjoy showcasing how products and solutions can be adapted by every customer
• Adaptive and flexible to changing technologies, process and environments
• Excellent communication (oral and written), with interpersonal and presentation skills
• Believe in providing an amazing, personalized experience to each and every customer
• Skilled at translating “tech speak” into everyday language for all customers to understand
• “Gets” technology & has hands-on knowledge of Apple products, applications & services
• Ability to work in cross-functional teams
• Keen on seeking for innovative problem solving
• Customer-focused, detailed-oriented
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Actively…

工作职责

-  Interact with Apple’s customers through multiple channels simultaneously

-  Create, build and nurture relationships with customers by providing a unique experience

-  Have a firm grasp on the Apple ecosystem and be able to communicate technical aspects of our products in non-technical terms

-  Understand and convey the positivity of Apple’s values to our customers

-  Through continuous reflection, keep proactive learning and sharing with team to increase individual/team competitiveness