苹果Readiness Senior Program Manager

工作描述

Qualifications
Minimum Qualifications
7+ years of experience managing complex projects, programs, or initiatives, preferably within an online retail, contact center, or customer support environment.
Strong analytical and problem-solving skills; demonstrated ability to interpret data (including customer feedback) and translate it into actionable insights and strategic recommendations.
Proficiency with standard business tools, including spreadsheet software (e.g., Excel) and familiarity with enterprise systems (e.g., SAP or similar).
Excellent communication and presentation skills (written and verbal).
Bilingual in Chinese and English

Preferred Qualifications
10+ years of relevant experience in program management, project management, or launch readiness, ideally within a fast-paced tech or retail environment. Direct experience within a contact center environment and/or fulfillment operations.
Experience working with China e-commerce.
Demonstrated ability to lead through influence, navigate ambig…