亚马逊Selling Partner Support Associate
任职要求
基本任职资格 - Education: 3rd level qualification preferred - Language: Chinese/English - 6 + months experience within a customer service /contact centre environment would be an advantage - Demonstrated desire to expand skills into new areas. - Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox - Business acumen in areas of e-commerce and retail is advantageous - Process improvement awareness and experience - Enthusiasm and strong self-motivation. - Strong prioritization and time management skills, with a high degree of flexibility. - Ability to embrace constant change with flexibility and good grace. - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs - Demonstrates effective communication, composure, and professional attitude - Exemplary performance record, particularly with regard to quality & productivity 优先任职资格 - High energy, s…
工作职责
- Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
- Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
- Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
- Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
- As a key member of the technology team, ensure success in building secure applications, software and services on the Selling Partner API. - Ensure existing and emerging Selling Partner API solutions comply with Selling Partner API acceptable use policies, security standards, and best practices. - Accelerate business outcomes by developing technical products that accelerate secure API development journey such as reference architectures, code samples etc. - Provide technical support and architectural guidance for security controls to API-developers. - Write code samples, tutorials, white-papers and technical articles for our developer community, capturing and sharing the best practices for security - Work with customers to understand how they are using our API services, and provide feedback to development teams - Act as a technical liaison between customer, support & engineering, and business teams A day in the life The Solutions Architect team supporting the Selling Partner API (SP-API) is responsible for helping external developers, ISVs, and partners successfully build API applications. In a typical week, you will engage with multiple customers—guiding them through API best practices, authentication workflows, and scalable integration patterns across Orders, Catalog, Fulfillment, and Notifications APIs. You will earn their trust and show them the art of the possible, educating partners on automating inventory management, streamlining order processing, and building seamless selling experiences. Partnering with internal Amazon teams and leveraging deep knowledge of SP-API capabilities, you'll craft reliable, compliant solutions that address our partners' unique business challenges. As part of our team, you'll have the opportunity to continuously learn and innovate daily.