亚马逊Data Center Technical Support Engineering Operations, BJS - DCEO
任职要求
基本任职资格 - Bachelor's degree - Education in Electrical Engineering, Mechanical Engineering or relevant discipline and 1-2 years of relevant work experience. - Strong English verbal and written communication skills. 优先任职资格 - 2+ years of data center engineering experience - Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling. - High/Low Voltage electrician’s license. Our inclusive cultu…
工作职责
· Provide technical support for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. · Provide technical support for performance benchmarks establishment, conduct analyses, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance. · Generate change management requests & incident management tickets for DCEO activities. · Work with DCO managers (IT) and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency. · Establish documentation relevant to technical support of business & facility operations. · Responsible for supporting the installation of the racks and the provision of power/cooling. · Support the COLO management of both routine maintenance and emergency services on a variety of essential systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. · Assist in the design, implementation, commissioning and build out of new facilities. · Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability. · Assist in recruiting efforts. · Support operating partners in the resolution of any infrastructure engineering issues. · This role might involve covering 24x7 shift rotation 岗位职责： • 为承包商、分包商和供应商的现场管理提供技术支持，确保所有工作符合既定流程、程序和当地法律。 • 支持建立执行标准，对数据中心基础设施的运维和维护各个方面进行分析并撰写报告。 • 为数据中心的日常工作创建变更管理请求和事件管理工单。 • 与DCO经理（IT）和其他部门主管以及现场IDC服务运营商合作，协调完成项目，管理站点容量，优化站点安全性，可用性，可靠性，可持续性和效率。 • 撰写，创建与业务和设施运维的技术支持相关的文件。 • 负责支持机柜的安装和机柜供电，供冷。 • 支持COLO（Co-Location，现场提供IDC服务的运营商）的日常常规维护和数据中心基本系统的紧急服务，如：开关柜，柴油发电机，UPS系统，配电设备，冷机，冷塔，精密空调，楼宇监控系统等。 • 协助新数据中心/机房的设计，实施，调试和建设。 • 推动并实施项目，以提高现有设施的产能，效率，可持续性和可靠性。 • 协助招聘工作。 • 支持运维合作伙伴解决运维中遇到技术问题。 • 可能参与轮换倒班以支持24x7的工作需求。
Responsibilities: English (both written and spoken English) as standard language to fulfill responsibilities below - Support maintenance of mechanical and electrical equipment - Assist root cause analysis of equipment failures - Assist in troubleshooting of facility and rack-level events within internal SLA - Ensure all safety procedures are adhered to while performing work - Support take daily operational readings of all mechanical and electrical equipment - Able to work a 12 hour shift to support 24/7 operations (rotating 3 to 4 day work weeks)
Responsibilities: * Provide technical support in maintaining mechanical and electrical equipment * Assist root cause analysis of equipment failures * Assist in troubleshooting of facility and rack-level events within internal SLA * Ensure all safety procedures are adhered to while performing work * Support senior employees in daily works and activities as directed * 负责跟进电气及暖通等系统的日常维护管理的技术支持 * 负责协助系统及设备故障原因分析 * 负责协助设备及机柜等故障排除以满足SLA要求 * 负责按照公司安全规定执行日常工作 * 负责协助高级工程师完成日常运维技术支持工作
面试将于2026年3月陆续开始 Amazon is seeking a Data Center Technical Support Technician to support the Data Center Infrastructure Operations. Ideal candidates will be a self-motivated, possess strong communications skills, with the ability to quickly learn new technologies, and phenomenal attention to detail. This is a global opportunity where the candidate will have to work with teams in Seattle, UK, India and China. And as a Data Center Technical Support Technician, you are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems. You are able to provide technical support to troubleshooting and solving all but the most complex infrastructure issues. Primary Job function included but not limited to the following: * Support all aspect of a mission critical spare parts pool for server and network equipment * Provide technical support in effective troubleshooting and repairing servers and networks * Support Server and networking equipment installation and removal * Directed project work The workplace for this position is primarily data centers, not a traditional office. The workplace environment may include specific conditions, such as temperature-controlled and equipment operating noise. We warmly welcome applications from candidates who are comfortable with and enthusiastic about working in a data center environment. 北京数据中心运维技术支持部门负责为亚马逊云科技在北京可用区多个数据中心内的服务器及网络设备提供运维管理的技术支持。主要目标为支持数据中心运营方实现服务的最佳可用性及正常运行，同时保持高水平的运营效率。 我们正在寻求一位数据中心技术支持人员来支持数据中心现场运营。候选人有机会与西雅图、英国、印度以及中国等来自全球的团队合作。 我们需要寻找一位自我激励的候选人，拥有较强的沟通技巧，具有快速学习新技术的能力，以及对细节的非凡关注。 职位描述： 为数据中心IT运维工作提供技术支持，主要工作包含但不限于以下内容： * 支持管理数据中心内各种关键服务器和网络设备维护 * 支持数据中心各种服务器和网络故障的高效处理 * 支持数据中心服务器和网络设备安装与移除 * 支持数据中心内其它项目工作 本职位的工作场所主要涉及数据中心，而非传统办公室。工作场所可能涉及特定的环境条件，如恒温控制、设备运行噪音等。我们诚挚邀请愿意并热爱在数据中心工作的候选人提交申请。
Logistics Specialists receive parts, maintain inventory, transfer and return parts as needed for Technicians in multiple data centers. This role manages the storage, and ensures a safe and neat workplace . Duties include but not limited to: - Receiving, stowing and picking, packaging and shipping, sorting and counting of computer hardware parts physically and logically. - Working on part request from Technicians and reviewing inventory availability. - Monitor Logistics dashboards and request for actions to ensure that the InfraOps meet the KPI target. - Balance the inventory within the cluster and region when needed - Coordinate with procurement and vendor to schedule part delivery. Track and update shipment status and manage the delivery issues with transportation vendors - Storage facility management and administration. Cycle count, daily audit, 7S etc. - Complying with inventory process in part handling activities for instance parts quarantine, media parts, critical parts control. - Participation in continuous improvement initiatives in addition to day-to-day inventory requests. - Process RMA to vendors and scrap parts A day in the life Working hours from 9:00-18:00 on Monday to Friday business days.