亚马逊Supplier Quality Manager - Consumable, Private Brands

We are hiring a Supplier Quality Engineer to take end-to-end ownership of quality for mechanical and electromechanical commodities — including speakers, antennas, cables, connectors, and motors — across a supplier base spanning Mainland China, Taiwan, Vietnam and the Philippines, supporting product lines such as Amazon Echo smart speakers, Project Leo satellite broadband terminals, Kindle e-readers, and Fire tablets. This role focuses on four core areas of work: - New Product Introduction (NPI): Lead new supplier qualification audits, partner with Hardware and Signal-Integrity Design on DFM/DFA reviews, develop manufacturing processes (stamping, plating, injection, crimping, extrusion), drive PPAP management, and validate process capability (Cpk/Ppk), high-speed signal integrity, and reliability test— owning every quality gate before next milestone - Mass Production: production audit, monitor SPC data (crimp force, plating thickness, impedance) and identify abnormal trends early; drive continuous-improvement projects (DMAIC) to reduce DPPM and Cost of Poor Quality (COPQ); manage supplier 5M1E changes and quality-impact assessment of ECN/PCN — especially raw-material substitution - Cross-functional Collaboration: Partner with Final Assembly Test & Pack (FATP) IQC teams, US headquarters Hardware R&D / SI Engineers, Asia Sourcing, Reliability, Compliance, and Finance to drive bidirectional optimization between design and process; establish IQC standards, SCAR routing, and escalation paths - Field Issue Resolution & Crisis Response: Respond rapidly to line-down events, ship-holds, and customer field issues — driving containment, root-cause analysis, and 8D closure, including the complex non-reproducible, multi-impacting-factor defect escapes; plan ahead for predictable disruptions such as Spring Festival, typhoon season, and tariff volatility

• Analyze customer experience data (Customer Review Ratings, Returns, feedback signals) to identify quality trends, uncover root causes, and translate customer insights into actionable improvement strategies across a diverse product portfolio spanning hardlines and consumables • Partner directly with suppliers / manufacturing sites to drive sustained quality and production efficiencies; implement preventive measures and build supplier capabilities that deliver consistent product excellence at scale • Bridge customer and supplier insights to test and optimize internal end-to-end processes; drive systemic improvements that enhance quality outcomes across the entire value chain, from sourcing through delivery • Engage global stakeholders across diverse functions; communicate data-driven recommendations and quality strategies that shape business decisions and drive cross-functional alignment • Leverage AI and intelligent agents to design scalable quality solutions, automate monitoring and evaluation, and amplify your impact across a multi-industry product portfolio; pioneer next-generation quality methodologies tailored for e-commerce at scale

Supplier Quality Engineer Location: Shenzhen, China The company: WiFi is the new electricity. Outside the smartphone, it’s the technology we depend on the most. The foundation for the modern home. The basement of Maslow’s pyramid. It makes our favorite experiences -- Netflix, Spotify, FaceTime -- come to life. eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible. But at best, WiFi is like death by a thousand cuts: dead zones, painful setup, embarrassing passwords, equipment that’s a major eyesore. At worst, it's a complete failure -- usually right when you need WiFi most. eero is fixing all of that. It’s not easy, which is why we’ve built a world-class team and culture. We believe deeply in what we’re doing, and, more importantly, enjoy doing it together. Come join us. The Role: The SQE is responsible for NPI and Sustaining Quality at suppliers for parts, components and sub-assemblies throughout their lifecycles. The ideal candidate owns managing several high priority activities including production yield reviews, lead and facilitate resolutions for issues at IQC, IPQC, OBA, OQC, ORT and customer complaints, conduct regular line audits, develop and facilitate DOEs, coordinate and manage cosmetic limit samples selections, develop presentations and reports, interact and provide direction to suppliers, as well as work closely with PQEs and CMs to analyze and resolve issues between manufacturing partners and suppliers. In addition, the position will own facilitating and executing the part/component validation, performance and reliability test executions, and ensure process effectiveness and compliance between the suppliers, contract manufacturers and eero operations. What you'll do: - Be the primary quality representative for supplier quality activities - Perform First Article Inspections (FAI) to make sure samples comply with drawings and specifications prior to production start or after any changes - Own implementation, validation and continuous monitoring of supplier’s IQC, IPQC and OQC to ensure proper process FMEA, quality control plans, SOPs, SIPs, operator/inspector training, equipment and documentation are implemented and followed - Determine strategies for continuous improvement in supplier quality and supply chain metrics. - Manage supplier's corrective actions system (investigation, documentation and implementation of corrective action and the verification of their effectiveness) - Conduct supplier audits including new supplier selection and regular process/product audits to existing suppliers, and effectively drive findings closures by proposing and implementing necessary CAPA - Coordinate and manage cosmetic waivers and limit sample selections and allocations for all involved stakeholders - Take lead process capability assessment, measurement system analysis, MSOP & correlation and SPC implementations at supplier site - Initialize the review and approval for supplier PPAP - Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements - Develop and prepare documentation, post reports, drive quality metrics and communication - Drive respective teams responsible for issues until a decision or solution is reached - Track issue and task progresses in JIRA and understand BOM components, layout and drawings with a PLM system (i.e. Arena, Agile, etc.)

Supplier Quality Engineer Location: Shenzhen, China The company: WiFi is the new electricity. Outside the smartphone, it’s the technology we depend on the most. The foundation for the modern home. The basement of Maslow’s pyramid. It makes our favorite experiences -- Netflix, Spotify, FaceTime -- come to life. eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible. But at best, WiFi is like death by a thousand cuts: dead zones, painful setup, embarrassing passwords, equipment that’s a major eyesore. At worst, it's a complete failure -- usually right when you need WiFi most. eero is fixing all of that. It’s not easy, which is why we’ve built a world-class team and culture. We believe deeply in what we’re doing, and, more importantly, enjoy doing it together. Come join us. The Role: The SQE is responsible for NPI and Sustaining Quality at suppliers for parts, components and sub-assemblies throughout their lifecycles. The ideal candidate owns managing several high priority activities including production yield reviews, lead and facilitate resolutions for issues at IQC, IPQC, OBA, OQC, ORT and customer complaints, conduct regular line audits, develop and facilitate DOEs, coordinate and manage cosmetic limit samples selections, develop presentations and reports, interact and provide direction to suppliers, as well as work closely with PQEs and CMs to analyze and resolve issues between manufacturing partners and suppliers. In addition, the position will own facilitating and executing the part/component validation, performance and reliability test executions, and ensure process effectiveness and compliance between the suppliers, contract manufacturers and eero operations. What you'll do: - Be the primary quality representative for supplier quality activities - Perform First Article Inspections (FAI) to make sure samples comply with drawings and specifications prior to production start or after any changes - Own implementation, validation and continuous monitoring of supplier’s IQC, IPQC and OQC to ensure proper process FMEA, quality control plans, SOPs, SIPs, operator/inspector training, equipment and documentation are implemented and followed - Determine strategies for continuous improvement in supplier quality and supply chain metrics. - Manage supplier's corrective actions system (investigation, documentation and implementation of corrective action and the verification of their effectiveness) - Conduct supplier audits including new supplier selection and regular process/product audits to existing suppliers, and effectively drive findings closures by proposing and implementing necessary CAPA - Coordinate and manage cosmetic waivers and limit sample selections and allocations for all involved stakeholders - Take lead process capability assessment, measurement system analysis, MSOP & correlation and SPC implementations at supplier site - Initialize the review and approval for supplier PPAP - Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements - Develop and prepare documentation, post reports, drive quality metrics and communication - Drive respective teams responsible for issues until a decision or solution is reached - Track issue and task progresses in JIRA and understand BOM components, layout and drawings with a PLM system (i.e. Arena, Agile, etc.)