亚马逊Programmatic Advertising Specialist-JP, Advertising, & Account Management

任职要求

基本任职资格
- 2+ years of programmatic advertising experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience in omni-channel marketing, search engine marketing or search engine optimization

优先任职资格
- Experience in e-commerce or online advertising
- Speak, write, and read fluently in Japanese
- Speak, write, and read fluently in English

Our inclusive culture emp…

工作职责

- Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account. 
- Providing on-boarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us. 
- Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
- Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities.
- Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers.
- Identifying opportunities to update existing support documentation and effectively escalating to content specialist. 
- Mentoring new and junior employees to up-level their knowledge of Amazon’s programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues.


A day in the life
The Advertising Support Programmatic Advertising Specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects.