亚马逊ACT Ops Associate, GM Field

Key Responsibilities: · Key in the information in system. Make sure the information in system is correct and align with requirement. · Follow the SOP and requirement to check the material and contact seller to clarify unclear information. · Escalate the issue and problem timely. Focusing on process improvement that would provide the best possible seller/customer experience. · Manage daily, weekly or monthly business reporting as required. · Additional duties assigned by leadership as business related services and products continue to expand.

You will work closely with global and regional stakeholders across Product, Operations, Policy, and Support to embed continuous improvement practices, translate insights into transformation opportunities, and build the foundational standards that enable best-in-class experiences. Your Responsibilities - Act as the strategic owner of CX service excellence, accountable for the design, improvement, and scalability of global support operations - Define and evolve the long-term vision for customer service flows, operational governance, and experience frameworks - Serve as the primary CX strategy partner to global and regional teams, influencing cross-functional roadmaps and business prioritization - Own core CX KPIs and ensure performance insights are converted into structural improvements and experience innovation - Lead the implementation of continuous improvement methodologies (e.g., Lean, Six Sigma), embedding them into day-to-day operations - Shape the company's customer insights agenda by integrating VOC into strategic business and product decisions - Guide regional and global benchmarking efforts to maintain DiDi’s experience at a market-leading level - Represent CX Operations in senior forums, influencing leadership decisions, investment planning, and resourcing for key initiatives

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers as global logistics operation specialist. The main purpose and responsibilities is to act as control tower on end to end global logistics operation process by focusing on process, procedure and data relevant activities with the aim to standardize process, improve operation efficiency and service quality. To handle ocean export operation process with LSP and Carriers Ensure Amazon complies with China import and export regulations. Manage daily export operation related issues; Co-work with internal function partners on AR, AP, system testing, service product launch

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers as global logistics operation specialist. The main purpose and responsibilities is to act as control tower on end to end global logistics operation process by focusing on process, procedure and data relevant activities with the aim to standardize process, improve operation efficiency and service quality. To handle ocean export operation process with LSP and Carriers Ensure Amazon complies with China import and export regulations. Manage daily export operation related issues; Co-work with internal function partners on AR, AP, system testing, service product launch