亚马逊Advertising Account Manager, CN Large Customer, Amazon Ads

- Build and manage sustainable relationships with clients across different levels of decision-makers, understand and help define their business challenges, marketing objectives and success metrics - Support in achieving business growth goals through presenting Amazon Advertising solutions with in-depth insights that help clients to meet their business and marketing objectives - Perform insights-driven data analysis to deliver actionable short-term and long-term ads strategy to clients to address clients’ business challenges and marketing objectives, building objective-based brand planning and media planning, and driving sustainable ads performance. - Work cross-functionally with external and internal stakeholders to ensure workstreams are delivered to a high standard - Build in-depth knowledge of Amazon Advertising product suite and solutions, and applied with growth impact

OverviewMicrosoft Advertising (MSA) empowers the largest advertisers around the world to reach their maximum potential through digital advertising solutions on the Microsoft Advertising platform. We are seeking top performing Client Success Specialist with digital advertising experience who can drive revenue and increase customer satisfaction by developing and cultivating strategic client relationships and delivering customized solutions aligning to the client’s advertising needs. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.    As an Account Manager you will enable Microsoft to better serve clients by applying obsession with what clients care about and need, ensuring our Microsoft Advertising story is valued and understood, and building and maintaining strong trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency. This opportunity will allow you to drive both revenue and client satisfaction and be a core member of the account team focused on driving data-driven optimizations aligned with client needs, executing campaigns, and driving strong coordination or internal resources for excellence in execution of core tasks, account transitions, client account health.    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   Responsibilities• As an expert in client accounts, you’ll ensure account health by proactively monitoring all activities, while seeking feedback to grow more of their business and creating long-term strategies to improve the client experience. You’ll also establish the business value of Microsoft’s advertising services.  • To tailor your sales approach, you will adopt Microsoft sales strategies as you proactively leverage Unified Client Management tools to increase performance, satisfaction, and upsell opportunities. You’ll also generate business and upsells by developing value-proposition presentations and specialized business plans for clients.  • You will proactively develop a comprehensive understanding of clients’ marketing needs and their competition to anticipate their needs and deliver new insights to them. You’ll also proactively own and elevate relationships  throughout multiple levels at the customer’s organization.  • You will act as a thought leader on industry trends, technology, and KPIs. You’ll also leverage competitive knowledge to elevate client’s success and create solutions that increase revenue.

- Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account. - Providing on-boarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us. - Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities. - Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities. - Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers. - Identifying opportunities to update existing support documentation and effectively escalating to content specialist. - Mentoring new and junior employees to up-level their knowledge of Amazon’s programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues. A day in the life The Advertising Support Programmatic Advertising Specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects.

OverviewMicrosoft Advertising is a worldwide Sales, Marketing and Operations organization on the cutting edge of the digital advertising industry. Microsoft Advertising offers a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital space while contributing meaningfully to our purpose of innovating a new world of advertising possibilities to empower growth for all. Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle.  Who We’re Looking For  Microsoft Advertising is seeking a director of Sales Excellence to lead a team to drive operational excellence, deliver scalable solutions that empower sellers and partners, optimize investments and incentive plan for resellers, enable transformative strategies and accelerate growth for all channels. This seasoned leader will partner with the GM, China Advertising Sales and work in deep collaboration with leaders across Microsoft Advertising (Sales, Marketing, Business Planning, Commercial Strategy, Product, and Engineering) and critical partners in Finance, HR, and Legal to grow and scale the business. This leader will be an exceptional coach who leads with calm urgency, rigor, empathy, and the ability to balance between leading strategically and driving as an operator. The ideal candidate will be a power collaborator and influencer with a strong dot-connecting ability. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction. Responsibilities• Deliver revenue, ExTAC, and cost management goals across portfolio of solutions – while this is not a sales role, all leaders are accountable to these goals. • Partner with the GM of China sales to define and execute a sales and partner strategy across China domestic and outbound business, sales motions, partner incentive, sales and sales enablement to support our strategic priorities. • Help to shape and influence a seamless operating model that flows from Business Planning, Strategy, Operations to Product and Engineering. - as a partner to our Global Commercial Strategy and Operations (GCSO). • Design and governance of partner policy and incentive to align with revenue goals. • Ensure operational rigor and accuracy in quota settings for both sellers and channel partners. • Lead business transformation initiatives that modernize processes, ensuring agility and scalability. • Drive adoption of playbooks, and frameworks that improve productivity and customer engagement. • Set standards for sales execution, including leading and lagging indicators and govern with rigor. • Champion seller enablement programs, capability and skill building, Establish tracking and metrics review ROB and execute best-in-class practices with team. • Drive alignment with global GTM strategies and rhythm of business. • Invest in depth relationships with key internal partners and commit to ‘managing the business together’ across functional lines • Create an inclusive and accountable culture built on adopting growth mindset and work life integration. Encourage open and diverse conversations that lead to a culture of trust and growth, celebrate accomplishments • Model a commitment to giving and receiving feedback as a part of growth, reflection, and progress for the people and the business. • Act as a leadership voice and active ally to / participant in our MSA or wider Communities.