亚马逊SPS Quality Auditor [Chinese], SPS Quality Programs

任职要求

基本任职资格
- 2+ years of customer service or business operations experience.
- Demonstrated excellent time-management, organizational and prioritization skills as well as eye for detail with high level of accuracy.
- Demonstrated ability to successfully deal with ambiguity.
- Demonstrated ability to work independently with sound judgement and decision making.
- Demonstrated strong written and verbal communication skills; including the ability to comfortably engage with internal and external stakeholders to convey complex ideas in a clear, concise manner.
- Flexible to work in any shift.
- Business Proficient in Chinese and English.

优先任职资格
- Additional language fluency (specifically in Spanish, Portuguese, German, Italian, French, Mandarin, Japanese, Turkish, Arabic, and Dutch).
- Auditing/quality monitoring experience, preferably in a quality process role supporting a contact center …

工作职责

- Executing the transaction quality measurement framework for SPS associates serving multiple geographies and channels.
- Audit in a professional, ethical, and objective manner of contacts to ensure adherence to quality audit standards.
- Accurately execute auditing tasks in a timely manner to meet programmatic and operational needs.
- Display decision making aptitude based on audit guidelines and in ambiguous contexts.
- Identify root cause of defects and process improvement opportunities to enhance process efficiency, quality and Seller experience.
- Participate in calibrations and calibrate to quality outcomes.
- Ability to analyze and identify patterns in large data sets.