ASMLFiled service engineer

Introduction to the job The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision. Role and responsibilities Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others. Problem handovers and routing Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports). Repairs Use tools, replace parts, improve settings, to execute repairs and standard service actions independently. Procedures Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure. Training / advice Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed Process Optimization Signal gaps and improvement opportunities and reports it to the relevant stakeholders Knowledge build-up and transfer Maintain and broaden own knowledge, shares best known methods within the work group. Coaching Provide appropriate support and assistance to less experienced engineers on first tasks.

Introduction to the job The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer executes regular basic, pre-defined maintenance and diagnostic activities under supervision. Role and responsibilities Problem analysis and approach Gather all information relevant for the problem, analyze using defined means, gather additional diagnostic info if needed, execute initial approach to solve problem determined by senior engineers and with close guidance from others. Problem handovers and routing Handover problem or problem aspects to others (experienced 1st line), document all data relevant for problem (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports). Repairs Use tools, replace parts, improve settings, to execute repairs per the guidance provided by experienced team members. Procedures Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure under the guidance from experienced team members. Training / advice Explain appropriate actions to users to correct malfunctions, routine maintenance of equipment, recommend changes in user procedures when needed. Knowledge build-up and transfer Shares own findings and WoW with rest of the team.

Introduction to the job The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer executes regular basic, pre-defined maintenance and diagnostic activities under supervision. Role and responsibilities Problem analysis and approach Gather all information relevant for the problem, analyze using defined means, gather additional diagnostic info if needed, execute initial approach to solve problem determined by senior engineers and with close guidance from others. Problem handovers and routing Handover problem or problem aspects to others (experienced 1st line), document all data relevant for problem (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports). Repairs Use tools, replace parts, improve settings, to execute repairs per the guidance provided by experienced team members. Procedures Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure under the guidance from experienced team members. Training / advice Explain appropriate actions to users to correct malfunctions, routine maintenance of equipment, recommend changes in user procedures when needed. Knowledge build-up and transfer Shares own findings and WoW with rest of the team.

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