ASMLCustomer Response Team (CRT) Group Leader

OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Responsibilities• Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. • Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. • You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. • Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. • You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives. • You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an • understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.

In our commitment to solve the most pressing challenges for our customers by leveraging data to drive strategic decisions, we seek experienced analysts who can deliver comprehensive data insights to enhance our services for customers, partners, and internal teams. Key responsibilities include: 1.Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements. 2.Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses. 3.Design & Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations. 4.In-Depth Analysis & Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.

1. Data Processing & Modeling Support — Compile and clean large datasets; support the development and maintenance of data models aligned with business needs. Ensure data accuracy and usability for analysis. 2. Cross-Functional Collaboration — Partner with Business, Operations, and Product teams to understand key challenges, frame analytical questions, and translate business problems into measurable hypotheses. 3. Analytical Methods & Experimentation — Support the design and implementation of analytical methods such as A/B testing; assist in evaluating model performance and interpreting experimental results to generate actionable insights. 4. Insight Generation & Reporting — Conduct routine and ad-hoc analyses of operational performance; track market and industry trends to identify patterns and opportunities. Deliver clear, visually-driven reports and dashboards to communicate findings to stakeholders.

THE ROLE:   Work closely with MDC/OEM/ODM partners to enable successful deployment of AMD server platforms by augmenting customer solutions with technical collateral, such as application note documentation, user guide on customization and tuning, sample and reference design materials, and debugging/profiling tools   Perform bringing up support, as well as debugging on internal and external reference and production designs, and provide solutions to customersEngage directly on key technical topics, issues, architecture discussions, and performance optimizations with customers and internal teams and steer of multi-party discussion to convergenceAnalytic ability to address technical issues and generate creative solutionsOn-site support to speed up issue closure to meet overall project schedule    THE PERSON:   As the ideal candidate, you will be responsible for the following: Working on any of the following (PCIe/Memory/CPU/Power Management/Platform and System Debug/RAS related failures) with customers to get problems resolvedCollaboration with AMD global teams to identify best solutionsProviding design and debug recommendations to customers for platform/system level related questionsUtilizing scopes and/or protocol analyzers and/or JTAG debug tools to narrow down and root cause platform/system failures   KEY RESPONSIBILITIES:   5+ years (MTS) or 8+ years (SMTS) of silicon/server/client product development experienceStrong technical skills with extensive hands-on experiences in Hardware/Software platform design and system architectureExperience in working directly with customers and enabling them to productionLeading collaborative technical discussions to drive resolution on technical issues and roll out technical initiativesBe able to work in a high demand, fast paced environment with lots of real-time problem solving and critical thinkingDrive product platform debug efforts to identify root cause and resolution of AMD's Server SoC   PREFERRED EXPERIENCE:   Working experience with computer hardware architecture (CPU/APU/GPU, x86, pcie, memory, bus logic) and software architecture (OS, driver, firmware development)Understanding of modern x86 microprocessor architecture and Server platform architectureDebug skills at both SoC and system levelExperience of post silicon validation methodologiesHands on expereince of developing or validating of RAS (reliability, Availability and Serviceability) featureFamiliarity with programming / scripting language (C/C++, Python, Shell, ...)Working knowledge of Server OSes (Linux, Windows Server)Self-organizing and the ability multitask based on prioritiesMust be a self-starting team player with excellent communication skills who can work with minimal guidance  ACADEMIC CREDENTIALS:   Bachelors or Masters degree in electrical or computer engineering #LI-CC1