西门子Technical Account Manager -MendixRapidMiner (MXRM), China

任职要求

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

This role is Technical Account Manager (TAM) covering South China and Taiwan market with responsibilities as single post-sale technical owner of adoption and scale across the customer's footprint in the four products of the specialized GTM for Software, Data and AI — the ICX trio (Mendix, Graph Studio, AI Cloud) and SLC. The mission is to convert sold software into realized technical value and grow that footprint, account by account, holding only a basic understanding of the wider Siemens portfolio — enough to spot and route adjacent opportunities.

Advisor-first: guide adoption, drive the customer's software, data and AI teams to self-sufficiency, and own the architectural view of how these products fit their landscape. Build trusted relationships with senior customer stakeholders — CIO/CTO, enterprise architects and key business stakeholders — as the account's strategic technical advisor. Ring-fenced from owning commercial, support and delivery — contribute deep technical input on architecture and implementation, never the process. 

Every TAM is a technical practitioner — hands-on capable and credible in the products and the customer's architecture, able to prototype and prove things in the tooling. How much a TAM builds themselves, versus pulls Specialists in for the heavy build, varies with their product depth and the account. Every TAM is also well trained in the use of generative AI in day-to-day work, applying it to work faster and raise the quality of their output.

A gated resource on designated accounts only (strategic designation, expansion potential or technical complexity — not ARR), spanning the industrial and non-industrial customer base; intensity scales with the stakes of the account. The TAM is the field's channel into the Product organization — the natural bridge to the Field CTO — carrying structured voice-of-customer upstream into the roadmap and roadmap context back. Primary technical contact for the account; never the commercial or retention contact.

A. Essential Functions
• Technical Account Strategy & Planning 
• Build and maintain trusted relationships with key customer stakeholders — CIO/CTO, enterprise architects and key business stakeholders — as the account's strategic technical advisor.
• Run joint technical account planning with the AE, Partner AE and Partner Manager; align adoption and footprint-growth priorities.
• Maintain a current view of the customer's software architecture and landscape; advise how the four products integrate, partnering with customer-side and Siemens architects.
• Translate the sold solution into a technical adoption roadmap aligned to the customer's software, data and AI strategy.
• Responsible for capturing the above in a Customer Adoption Plan, and drive progress, collaboration and alignment based on that. 
B. Adoption & Technical Execution
• Run the technical kickoff with the customer's software, data and AI teams; turn the sold solution into an adoption plan and hand-shake with Expert Services on implementation.
• Drive adoption enablement (workshops, office hours) toward customer self-sufficiency; run a recurring technical account-review cadence, tracking adoption health and surfacing risks early.
• Get hands-on to prototype use-cases and lightly integrate to unblock rollouts — how much depends on your product depth and the account; pull Specialists in for heavy build.
• Collaborate with Expert Services (Siemens or partner), who own implementation — align on adoption and surface needs, never own delivery.
C. Footprint Growth & Bid Support
• Surface and shape new technical use-cases; design for the next workload and scale.
• Spot opportunities across the four products and wider Siemens portfolio; route them to the account team and hand qualified commercial signal to the AE.
• Contribute deep technical input on architecture and implementation to bids and RFx (typically expansion on covered accounts); the sales/bid team owns the process.
D. Internal Operations & Orchestration
• Track adoption health and technical pipeline for covered accounts; contribute to account planning and internal reviews.
• Orchestrate across AE / Partner AE / Partner Manager / Specialists / Expert Services; triage when to pull Specialists.
• Use and promote internal tools to capture and reuse materials.
E. Knowledge Sharing & Mentoring
• Build an internal knowledge network and share adoption best practices.
• Contribute to adoption playbooks, reference architectures and supporting tools.
• Coach and mentor other TAMs and team members.
F. Field Signal & Product Feedback
• As the field's channel into Product, capture structured field signal from live adoption and feed it to the Field CTO; carry roadmap context back to the customer.
• Represent the customer's technical needs and adoption blockers internally; escalate and advocate.
G. General - Uphold Siemens' integrity, culture, values and compliance (health, safety, quality); complete required administration including timely expenses; undertake other reasonable duties as required.

H. Outcomes & Measures - What a successful TAM delivers, per function area — outco…

工作职责

N/A