SupercellSenior Tools Programmer, Game Engine

• Work within our in-house build orchestration to monitor system health, implement systematic troubleshooting, and perform root cause analysis to prevent recurring issues • Implement and manage quality gates, including static code analysis and data validation tools, ensuring all code merges meet high standards before reaching development branches • Provide timely, clear incident communication and technical documentation while driving cross-team collaboration to resolve complex, cross-system errors • Proactively identify error patterns and bottlenecks in the build process and champion a continuous improvement mindset by proposing and implementing workflow optimization solutions • Design, implement, and maintain tools to enhance the efficiency of build workflows, system diagnostics, and reporting

• Collaborate with designers, programmers, and artists to prototype and implement gameplay mechanics. • Improve and maintain core gameplay systems to support ongoing development and live updates. • Support tools and workflows that help the team move faster and with more confidence. • Contribute across multiple areas, including gameplay logic, AI, UI, and visual feedback. • Bring thoughtful ideas and solutions to gameplay and technical challenges.

We are WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalisation of the modern services industry globally. We have a shared purpose ‘to make it easy to do business anywhere'. Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade. We are looking for a passionate individual who has Training and Quality Assurance experience to join our team and ensure that our Customer Success Managers are well trained and maintain the highest standards of service quality. Job Description: As a Customer Success Training and Quality Assurance Specialist at WorldFirst, you will be reporting directly to the Head of Quality Assurance and Complaints. Your responsibilities will encompass both training and quality assurance aspects. This role will cover training Customer Success Managers in Asia, the UK and Europe. There is also a small element of dealing with customer complaints. If you are passionate about training and quality assurance in the field of customer service, we encourage you to apply for this position. Key Responsibilities: 1. Training: • Conduct orientation sessions for new hires to introduce them to the company's values, culture, and expectations. • Deliver and create training materials and resources to support ongoing learning and development. • Collaborate with the CSM team leaders to identify opportunities for process improvements and training needs. As well as other members throughout the company. • Ensure that associates understand the regulatory requirements that are expected of them within the region in which they are based 2. Quality Assurance: • Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails, and chats. • High proficiency in the English language, this role will require reviewing emails and chats for grammar and spelling mistakes. Also ensuring the right tone and structure is used. • Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards • Analyse data and prepare reports on quality assurance findings, identifying areas for improvement. • Conducting Root Cause Analysis to identify and evaluate quality trends, and contributing to the improvement of controls and reports. • Reporting any compliance failures to the Head of Quality and Complaints. 3. Complaints Handling: • To handle and manage complaints within the regions mentioned previously, experience is not required as training will be given.

1.参与智能座舱产品海外本地化工作。 2.参与实车体验，对多语种的海外智能座舱界面交互做质量把控，走查并解决界面适配问题。 3.参与内部本地化工具、AI翻译的产品设计，负责内部产品的体验优化及指标提升。 4.协助产品经理完成其他的如产品体验，竞品调研，用户运营，项目进度跟进等工作。 1. Facilitate the localization of the smart cockpit product (car infotainment) for the overseas market; 2. Participate in real vehicle testing, perform quality control for multi-language smart cockpit interface interactions, identify and resolve interface adaptation issues; 3. Contribute to the product design of internal localization tools and AI translation, and optimize the user experience and metrics of internal products; 4. Assist the product manager with other tasks such as product testing, competitive research, user operations, and tracking project progress.