菜鸟Cainiao-Europe HR SSC-Madrid
任职要求
1. Qualifications
· Bachelor’s degree or above, preferably in Human Resources, Business Administration, or a related field.
· Familiar with European labor regulations and HR operational processes; at least 1 year of experience in an international company or HR-related role.
· Excellent communication skills in both Chinese and English; proficiency in Spanish or another European language is required.
· Proficient in mainstream HR systems (such as Workday, SAP SuccessFactors, etc.) and data analysis tools like Excel.
· Detail-oriented, with strong customer service awareness, project execution skills, and a mindset for continuous im…工作职责
1. Employee Life Cycle Management · Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries. · Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness. · Optimize employee data governance to improve data quality and consistency. · Support annual audits and compliance checks in line with local labor laws and company policies. 2. Employee Benefits Administration · Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks. · Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance. · Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement. 3. HR Inquiry & Service Support · Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support. · Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience. · Maintain and update the FAQ knowledge base to improve efficiency and reduce response time. 4. Data & Process Optimization · Identify and implement process and system improvement opportunities to enhance automation and digitalization. · Maintain and update HR module SOP documentation to ensure process standardization and compliance. · Participate in key digital HR projects, including Hi HR system and payroll submission automation. · Deliver regular HR reports and analytics to support business decision-making. 1. 员工全生命周期管理 · 负责所辖国家员工的入职、调动、离职、合同签订与续签等核心人事流程； · 管理员工档案、工时及假期，确保数据准确、合规、及时； · 优化员工数据治理流程，提升数据质量与一致性； · 支持年度审计及合规检查，确保符合当地劳动法规与公司政策。 2. 员工福利管理 · 统筹员工商业保险、补充医疗、年度体检等福利项目的日常运营； · 对接供应商、核对账单并完成费用分摊，确保准确与合规； · 定期回顾福利政策，收集反馈并提出优化建议，提升员工满意度。 3. HR问询与服务支持 · 作为HR SSC一线窗口，通过阿里钉、电话、工单系统或现场支持快速响应员工咨询； · 提供准确的政策解读与流程指导，保障一致的员工体验； · 定期维护FAQ知识库，优化流程，缩短响应时间。 4. 数据分析与流程优化 · 识别并推动HR流程与系统优化，提升自动化与数字化水平； · 维护并更新HR模块SOP文档，确保操作标准化； · 参与Hi HR系统及薪酬提报线上化等关键项目实施与优化； · 输出定期人事报表与分析，支持管理决策。
1.为菜鸟全球供应链欧洲区域的业务发展、本地仓储配送网络建设、本地运营及合规事务提供法律支持。 Provide legal assistance for the business development, local Logistics warehousing and distributionn construction， local operation and compliance matters for Cainiao’s Global Supply Chain business in Europe. 2.对新业务类型、新业务模式进行调研、协议架构设计及法律风险分析评估，并提供整体法律支持。 Research and analyze on new business opportunity and new business models, provide legal advice, risk analysis and design contract structure, and assist on all relevant legal aspects. 3.检索各类法律问题并提供咨询意见。 Research and advice on different legal topics. 4.起草、审核和修改各类合同（物流服务协议，采购协议，租赁协议及技术服务协议等）及法律文件，支持商务谈判、合同签署及履约管理。持续优化合同模板和法务流程。 Draft, review and revise various kinds of contracts (logistics service contract, procurement contract, leasing contract and technical service contract, etc.) and legal documents, assist in commercial negotiation, contract execution and performance. Support the continuous improvement of standard form agreements and legal processes. 5.单独或管理律师处理诉讼、纠纷及仲裁事宜； 协助处理突发风险事件，提供可行、可操作的解决方案 Separately or manage external lawyer to manage disputes, and litigation/arbitration matters. Assist in handling emergency issues, and provide practical solutions 6.筛选高性价比的优质外部律师资源并进行有效管理。 Select high quality and cost effective external law firms and make well management. 7.其他当地公司日常运营所需要的法务工作。 Provide legal support for other daily operation matters of local Cainiao entities in Europe or Spain . 职位描述 1.当地知名学校法律类专业本科以上学历，具有当地法律执业资格。 Bachelor degree in law or above accredited from top ranked law school in Europe, and bar admission in Spain. 2.五年以上跨国企业或知名律师事务所工作经验，具有中国企业工作经验者将优先考虑。 Minimum 5 years relevant experience in leading law firms/multinational environment, and work experience in Chinese companies is preferred. 3.具备国际物流、货代、海外仓储行业和/或跨境电商行业工作经验。 Experience in international logistics/international freight forwarding business /Overseas warehousing Industry and/or cross border e-commerce business. 4.能够独立为西班牙及欧洲本地业务提供法律支持，接受适度的管理，有能力分辨何时需要总部/外部支持。 Ability to function independently, with moderate supervision and awareness when to involve global team or external expert. 5.适应有压力及多任务并行的工作环境，有能力处理高工作量，可区分工作优先级并效率工作。 Ability to work well under pressure and multi-task, and ability to handle high volume of work, recognize priorities, and manage time effectively. 6.可以英语、中文作为工作语言，具有优异的英语及中文读写和谈判能力，具有一定西班牙语能力者将优先考虑； Excellent speaking, writing and negotiating skills in English and Mandarin Chinese (as working language), and Spanish is a plus. 7.工作主动积极，具有团队精神，适应变化。 Proactive and team player, ability to adapt to changes.
1、Responsible for the sales of logistics technology products in Europe, including automation, IoT, parcel lockers, digital supply chain, etc. 2、Responsible for the development and expansion of key regional customers, follow up on contract signing and delivery, focusing on sales contracts, revenue, and profit as the main goals. 3、Insight into the European logistics technology market, make key judgments on the market, and formulate sales strategies and tactics. 4、According to customer needs, collaborate with the domestic product and technology team to refine product definitions and manage the entire project process.
1. Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors 2. Maintain receiving, warehousing, and outbound operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 3. Communicate closely with internal and external warehouse customers, report to management and to group internal stakeholders 4. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. 5. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. 6. Maintain physical condition of warehouse by planning and implementing new design layouts including automated sorting machinery; inspecting equipment; issuing work orders for repair and requisitions for replacement. 7. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, report to Management 8. Maintain warehouse staff by recruiting, selecting, orienting, and training employees. 9. Maintain warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. 10. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 11. Contribute to North America BU level projects with the certain effort as needed.
1.As the head of operations, ensure warehouse efficiency, quality, and cost metrics meet expectations by effectively managing daily operations. 2.Collaborate with headquarters and regional functions to implement headquarters' standards for the warehouse, optimizing and improving areas such as staffing, systems, processes, materials, equipment, and layout. 3. Develop and implement warehouse operation plans based on customer needs to guarantee service delivery. 4.According to business demands, devise plans for overseas warehouse relocation, transitions, and construction of new facilities, overseeing projects from start to finish. 5. Monitor major operational risks for overseas warehouses (including third-party operated warehouses), encompassing but not limited to issues such as intellectual property infringement, loss prevention, natural disasters, and political factors, to ensure uninterrupted warehouse operations. 6.Oversee key performance indicators for last-mile services, promptly identify and resolve any issues to enhance merchants' logistics experiences. 1.作为运营的负责人，通过仓库实际运营管理保障仓库的时效、质量及成本指标符合预期 2.通过与总部及国家区域各职能协同，落实总部对仓库的规范要求，对仓库优化改善，包含不限于人员、系统、流程、物料、设备、仓库布局等； 3.根据客户需求，制定、落实仓库运营保障方案 4.根据业务需求，制定海外仓搬仓、转仓、建新仓方案，跟踪实施至项目收尾； 5.监控海外仓（包括所属三方仓）的重大运营风险包含但不限于（侵权、防损、自然灾害，政治因素等），保障仓库的正常运作； 6. 能够兼顾监控尾程核心指标，及时发现问题，解决问题，提升商家物流体验；