菜鸟Cainiao-HK eHub-Operations Supervisor
任职要求
Qualifications and Competencies • Holder of HKDSE/HKAL or Tertiary level educational qualification preferably in Logistics or Transportation • Minimum 3 years’ experience in airlines, air cargo terminal, ground handling agent, logistic company, warehouse or freight forwarding company • Hands-on experience in the air-cargo terminal & freight forwarding company operations would be advantage • Sound knowledge on air import, export, transshipment cargo operations handling procedures • Details oriented, a self-motivated team player • Good analytical, problem solving and planning • Able to interact with people at all levels and from different cultural backgrounds • Familiar with Microsoft Office applications, including Word, Excel and Chinese typing. • Good command of both spoken and written English and Chinese, Mandarin speaking would be an advantage • Willing to perform shift duty including overnight shift as necessary
工作职责
Job position: Operations Supervisor Job Responsibility: • Participate in the daily operations to ensure manpower resource, system and equipment functioning effectively and efficiently • Manage the operations on reported shift under day-to-day basis to ensure overall operation run smoothly, efficiently and conform to safety and security requirements • Perform regular warehouse patrol including but not limited to warehouse situation, cargo handling, aviation security screening, ULD build-up quality, truck performance and all relevant processes • Regularly review the operation procedure and manuals and assist in developing and conducting training programs for staff and contractors • Ensure all areas of operations on reported shift under day-to-day basis are conformed with the regulatory requirements and customers’ SOW/SLA with consistent and quality manner • Liaise with Customer & upstream warehouse on shipment status and reply enquiry • Report incidents or irregularities on any aspects to Duty Manager and assist in conducting the investigation • Lead and empower service provider’s staff to perform overall daily operations • Liaise with upstream Logistics Centre on cross border truck arrangement and Air Cargo Terminal & Airline for cargo and document delivery • To be conversant with the company's emergency and accident procedures, assist Duty Manager to take the lead during the activation of the plan • Ensures effective communications with internal and/or external co-workers and functional stakeholders in related to daily operational matters. • Conduct IT system and digital application operation (e.g. in house WMS, external system) and provide insights for system functionality enhancement to achieve higher operating efficiency • Maintain the discipline and workplace safety, security, tidiness, cleanliness
1. Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors 2. Maintain receiving, warehousing, and outbound operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 3. Communicate closely with internal and external warehouse customers, report to management and to group internal stakeholders 4. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. 5. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. 6. Maintain physical condition of warehouse by planning and implementing new design layouts including automated sorting machinery; inspecting equipment; issuing work orders for repair and requisitions for replacement. 7. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, report to Management 8. Maintain warehouse staff by recruiting, selecting, orienting, and training employees. 9. Maintain warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. 10. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 11. Contribute to North America BU level projects with the certain effort as needed.
1.As the head of operations, ensure warehouse efficiency, quality, and cost metrics meet expectations by effectively managing daily operations. 2.Collaborate with headquarters and regional functions to implement headquarters' standards for the warehouse, optimizing and improving areas such as staffing, systems, processes, materials, equipment, and layout. 3. Develop and implement warehouse operation plans based on customer needs to guarantee service delivery. 4.According to business demands, devise plans for overseas warehouse relocation, transitions, and construction of new facilities, overseeing projects from start to finish. 5. Monitor major operational risks for overseas warehouses (including third-party operated warehouses), encompassing but not limited to issues such as intellectual property infringement, loss prevention, natural disasters, and political factors, to ensure uninterrupted warehouse operations. 6.Oversee key performance indicators for last-mile services, promptly identify and resolve any issues to enhance merchants' logistics experiences. 1.作为运营的负责人，通过仓库实际运营管理保障仓库的时效、质量及成本指标符合预期 2.通过与总部及国家区域各职能协同，落实总部对仓库的规范要求，对仓库优化改善，包含不限于人员、系统、流程、物料、设备、仓库布局等； 3.根据客户需求，制定、落实仓库运营保障方案 4.根据业务需求，制定海外仓搬仓、转仓、建新仓方案，跟踪实施至项目收尾； 5.监控海外仓（包括所属三方仓）的重大运营风险包含但不限于（侵权、防损、自然灾害，政治因素等），保障仓库的正常运作； 6. 能够兼顾监控尾程核心指标，及时发现问题，解决问题，提升商家物流体验；
1. Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors 2. Maintain receiving, warehousing, and outbound operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 3. Communicate closely with internal and external warehouse customers, report to management and to group internal stakeholders 4. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. 5. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. 6. Maintain physical condition of warehouse by planning and implementing new design layouts including automated sorting machinery; inspecting equipment; issuing work orders for repair and requisitions for replacement. 7. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, report to Management 8. Maintain warehouse staff by recruiting, selecting, orienting, and training employees. 9. Maintain warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. 10. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 11. Contribute to North America BU level projects with the certain effort as needed.
1. Drive the full sales cycle, from early business opportunities to negotiation to close, with a focus on meeting or exceeding sales targets. 2. Develop and maintain a deep understanding of our Logistics Technology solutions to effectively communicate benefits and value proposition to potential clients. 3. Build and maintain relationships with key decision-makers in potential customer organizations to understand their needs and challenges. 4. Collaborate with technical team to present and demo our solutions and deliver pre-sale designed solutions. 5. Deliver accurate sales forecasts and maintain a robust pipeline of opportunities in our CRM system. 6. Develop and support Channel Partners. 7. Identify, develop, and manage, strategic accounts. 8. Formulate and implement comprehensive sales strategies. This may include conducting market research and competitive analysis to identify opportunities and challenges, setting clear sales objectives, devising action plans and timelines. 9. Occasional travel to client site and trade shows in and out of the country are needed.