字节跳动旅行社商家BD（海南/西藏）-生活服务

1.供应商开发与管理：东南亚出境日游/活动产品供应商拓展及优质供应商筛选，建立并维护长期合作关系，挖掘深度合作机会； 2.产品运营与优化：监控产品上线后的销售数据及用户反馈，跟踪竞品动态，制定品类运营优化策略，指导供应商完成产品结构及定价策略优化； 3.履约质量管理：监控订单履约全流程，处理突发服务问题（如到场无票、行程变更等），协调供应商与客服团队快速响应；建立供应商评估体系，定期输出分析报告并推动改进； 4.营销支持：配合营销团队策划节假日促销、社交媒体推广等活动，协同供应商筛选高潜力折扣产品进行活动提报； 5.跨部门协作：与内部各部门紧密合作，提交功能优化需求，推动系统化工具落地.

You'll be joining the Lazada Pay team with extensive portfolio covering various Business Domains: Payments, Wallet, PayLater, Loans, Insurance, Digital Goods, Travel and more. 您将加入Lazada支付团队，负责覆盖支付、数字钱包、先享后付（PayLater）、贷款、保险、虚拟商品、旅行等多元化业务领域。 YOU CAN EXPECT TO BE 1) A Strategic Influencer, Pragmatic Do-er: Engage with customers and stakeholders to balance various objectives while maintaining user-centric design. Support product teams in discovery stages and define requirements using journey maps, information architecture, task flows, and user flows. Collaborate with product managers to fuel product roadmaps and prioritize new features, informed by UX perspectives. Transform abstract concepts into reality through teamwork with software architects and engineers. 2) A Savvy Operator in a Fast-Paced Environment: Manage ambiguity and navigate diverse stakeholder opinions to find suitable solutions. Deliver high-quality, compliant designs quickly, adapting to the iterative design process. Evolve the Design System by maintaining UX/UI standards and ensuring consistency across digital products. Provide guidance on UX/UI best practices across teams. KEY RESPONSIBILITIES 1) Lead Design Mastery: Build impactful partnerships with various stakeholders and navigate complex corporate dynamics. Engage in hands-on design processes from service to interaction design, adhering to Scrum/Agile methodologies. Incorporate industry best practices to create engaging user experiences and validate concepts with data. 2) Stakeholder Management & Design Advocacy: Communicate design clearly at all organizational levels and foster supportive relationships. Educate stakeholders on leveraging UED expertise to maximize project impact. Manage multiple projects and expectations in a fast-paced environment to provide focus for the team. 3) Independence & Ownership in Design Projects: Organise and prioritise design requirements in alignment with strategic roadmaps. Foster collaboration through discussions/workshops with stakeholders for alignment. Visualise complex concepts simply, facilitating effective communication with Product, Engineering, and Operations teams. Apply Design Thinking to convert customer needs into effective prototypes. 4) Team Contribution to DS: Drive discussions to unify and improve design components/style libraries across domains. Advocate for proper use of design system guidelines and support ongoing design system improvements by gathering feedback and tracking usage impact. 核心职责 1. 主导设计专业实践 -与多元利益相关方建立深度合作，驾驭复杂组织关系； -全程参与设计实施（从服务设计到交互设计），遵循Scrum/敏捷开发方法； -融合行业最佳实践打造高参与度用户体验，并通过数据验证设计概念。 2. 利益相关方管理与设计赋能 -向各层级清晰传递设计价值，构建支持性合作关系网络； -引导业务方善用UED专业资源，最大化项目影响力； -在快节奏环境中管理多项目优先级，为团队提供明确聚焦方向。 3. 独立主导设计项目 -根据战略路线图梳理并优先处理设计需求； -通过研讨会等形式推动跨团队协作共识； -将复杂概念可视化简化为可执行方案，促进与产品、技术、运营团队高效沟通； -运用设计思维（Design Thinking）将用户需求转化为高保真原型。 4. 设计系统共建 -推动跨业务域设计组件/样式库的统一与优化； -倡导设计系统规范的正确应用，通过反馈收集与影响追踪持续完善系统。

1. 为旅游解决方案产品的用户基础体验负责，关注业务全链路产品方案，具备用户视角，深入洞察用户在行前、行中、行后的用户动线与体验，设计产品方案，为用户提供便捷的产品服务； 2. 洞察用户在使用产品过程中的诉求，推动建立细化行业的服务保障机制，设计端到端服务解决方案及服务流程撰写，为用户提供放心的旅游服务保障； 3. 根据旅游业务特点，优化迭代服务方案及体验洞察策略，提升用户体验的同时，能够通过服务产品及服务机制促进用户复访复购； 4. 主动洞悉NPS/CSAT和用户求助中的用户痛点，关注产品细节，结合用户行为数据、业务指标数据等多维、多视角的分析定位问题根源，持续推动全链路体验痛点的解决和优化。 1. Focus on end-to-end product solutions, adopt a user-centric perspective, deeply analyze user journeys and experiences across pre-trip, during-trip, and post-trip stages, and design product solutions to deliver seamless services. 2. Drive the establishment of industry-specific service assurance mechanisms, design end-to-end service solutions, and draft service processes to ensure reliable travel service guarantees. 3. Continuously refine service solutions and experience strategies based on travel industry dynamics, enhancing user experience while driving repeat visits and purchases through service products and mechanisms. 4. Analyze NPS/CSAT feedback and user support interactions, focus on product details, leverage multi-dimensional data (user behavior, business metrics, etc.), and drive end-to-end experience optimization.

负责大中华区（含港澳）/新加坡//日韩/东南亚/欧洲/澳洲等区域航空公司代理人的战略合作拓展，引入antom核心全球商家账户能力，构建全球化分销覆盖网络，推动分销能力等创新技术在代理人渠道的落地； 核心职责 1 区域战略制定与执行 -制定大中华区/日韩/东南亚/欧洲/澳洲/北美/等市场的航司代理人合作拓展策略，明确目标航司及代理人清单、合作模式及优先级 -深度分析区域市场趋势、竞争格局及代理人需求，输出定制化合作方案 2. 航司代理人合作拓展 -开发头部代理人资源：主导与全球性OTA及大型批发商/旅行社、大型批发商及创新分销平台的合作谈判与签约 -推动antom 全球商家账户合作技术落地：引导代理人接入ANTOM全球商家账户，链接新分销平台，实现解决技术对接障碍，实现动态打包、个性化报价等新零售能力 -构建长期伙伴关系：设计分层级佣金政策、联合营销计划及数据共享机制，提升代理人合作黏性 3. 跨区域协同与生态构建 -协调航司产品、技术、法务团队，确保合作协议高效执行与合规性 -联动市场团队设计区域联合推广活动（如双十一大促、跨境旅游节），提升渠道销量 4. 数据驱动与绩效管理 -监控区域销售数据、服务使用渗透率、辅助服务收入等核心指标，迭代合作策略 -定期输出市场洞察报告，指导航司产品优化与定价策略