阿里巴巴LAZADA-Senior Associate-IT operations
任职要求
1. Bachelor's degree in Computer Science, Information Technology, or a related field. 2. Above five years of experience in IT operations, with at least two years in a team lead or management role. 3. Proven track record in managing IT projects and leading a team in a fast-paced e-commerce environment. 4. Strong understanding of IT infrastructure, cloud services, and network management. 5. Effective communication and interpersonal skills to coordinate with both technical and …
工作职责
Job Description 1. Working closely with country teams to ensure the smooth running of the day to day IT operations for all offices. 2. Develop guidelines, processes, and procedures to enhance office IT Infrastructure resiliency and service availability. 3. Experience establishing, implementing and running the day-to-day operations. 4. Extensive experience developing and enforcing standards and procedures for project deliverables quality assurance, walk-throughs, issues reporting and change management. 5. Passion for the development of clearly-defined and optimised operational environments. 6. Strong communication and interpersonal skills. • Exceptional customer service and communication skills with the ability to work in a fast-paced, changing environment, experience of supporting C Level Executives 7. Ability to lead and manage teams in a team-oriented and collaborative environment remotely 8. Hands-on management on the whole IT services, projects, key deliverables, builds and transfers 9. Strong experience with IT budgeting, Asset Management, IT Service Management, vendor Management, Stakeholder and Business Management 10. Strong passion on Change and CSI, Agile and dynamic.
As a Senior Compliance Associate, your responsibility is reviewing the latest product information as per Standard Operations Procedures (SOP) and cross-checking it against the relevant regulatory documentation. Using various Amazon-specific tools and systems you classify the products to ensure they meet the necessary compliance requirements for availability on Amazon. Throughout the day, you work closely with your manager and the Process Experts and address any deviations from standard SOPs, seeking their guidance when necessary. You maintain detailed records of your assigned tasks and utilize standardized reports to prioritize your work, ensuring you meet Quality, Productivity and Service Level Agreement targets. You may identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries. You share feedback on the team's SOPs, contributing to the ongoing refinement of the operational processes. You participate in knowledge-sharing sessions, contributing with your expertise and learnings. As a mentor, you may support peers by answering their queries and providing process-level training. Required Skills: • Ability to use Microsoft Excel tool as per role requirements (filtering and sorting in data sets, cell referencing, pivot tables, data validation, etc.) • Basic understanding of SQL, can self-service defined queries and make simple changes to retrieve data from a database • Knowledgeable in Customer Relationship Management tools, managing customer data and tracking interactions • Attention to detail and ability to analyze and identify patterns across data sets and information • Problem-solving skills, with the ability to find solutions through logic, intuition, creativity, and design thinking • Commitment to investigation, research, and diving deep to seek facts • Ability to understand, interpret, critique, analyses and communicate data
As a Senior Compliance Associate, your responsibility is reviewing the latest product information as per Standard Operations Procedures (SOP) and cross-checking it against the relevant regulatory documentation. Using various Amazon-specific tools and systems you classify the products to ensure they meet the necessary compliance requirements for availability on Amazon. Throughout the day, you work closely with your manager and the Process Experts and address any deviations from standard SOPs, seeking their guidance when necessary. You maintain detailed records of your assigned tasks and utilize standardized reports to prioritize your work, ensuring you meet Quality, Productivity and Service Level Agreement targets. You may identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries. You share feedback on the team's SOPs, contributing to the ongoing refinement of the operational processes. You participate in knowledge-sharing sessions, contributing with your expertise and learnings. As a mentor, you may support peers by answering their queries and providing process-level training. Required Skills: • Ability to use Microsoft Excel tool as per role requirements (filtering and sorting in data sets, cell referencing, pivot tables, data validation, etc.) • Basic understanding of SQL, can self-service defined queries and make simple changes to retrieve data from a database • Knowledgeable in Customer Relationship Management tools, managing customer data and tracking interactions • Attention to detail and ability to analyze and identify patterns across data sets and information • Problem-solving skills, with the ability to find solutions through logic, intuition, creativity, and design thinking • Commitment to investigation, research, and diving deep to seek facts • Ability to understand, interpret, critique, analyses and communicate data
As a Senior Compliance Associate, your responsibility is reviewing the latest product information as per Standard Operations Procedures (SOP) and cross-checking it against the relevant regulatory documentation. Using various Amazon-specific tools and systems you classify the products to ensure they meet the necessary compliance requirements for availability on Amazon. Throughout the day, you work closely with your manager and the Process Experts and address any deviations from standard SOPs, seeking their guidance when necessary. You maintain detailed records of your assigned tasks and utilize standardized reports to prioritize your work, ensuring you meet Quality, Productivity and Service Level Agreement targets. You may identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries. You share feedback on the team's SOPs, contributing to the ongoing refinement of the operational processes. You participate in knowledge-sharing sessions, contributing with your expertise and learnings. As a mentor, you may support peers by answering their queries and providing process-level training. Required Skills: • Ability to use Microsoft Excel tool as per role requirements (filtering and sorting in data sets, cell referencing, pivot tables, data validation, etc.) • Basic understanding of SQL, can self-service defined queries and make simple changes to retrieve data from a database • Knowledgeable in Customer Relationship Management tools, managing customer data and tracking interactions • Attention to detail and ability to analyze and identify patterns across data sets and information • Problem-solving skills, with the ability to find solutions through logic, intuition, creativity, and design thinking • Commitment to investigation, research, and diving deep to seek facts • Ability to understand, interpret, critique, analyses and communicate data
As a Senior Compliance Associate, your responsibility is reviewing the latest product information as per Standard Operations Procedures (SOP) and cross-checking it against the relevant regulatory documentation. Using various Amazon-specific tools and systems you classify the products to ensure they meet the necessary compliance requirements for availability on Amazon. Throughout the day, you work closely with your manager and the Process Experts and address any deviations from standard SOPs, seeking their guidance when necessary. You maintain detailed records of your assigned tasks and utilize standardized reports to prioritize your work, ensuring you meet Quality, Productivity and Service Level Agreement targets. You may identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries. You share feedback on the team's SOPs, contributing to the ongoing refinement of the operational processes. You participate in knowledge-sharing sessions, contributing with your expertise and learnings. As a mentor, you may support peers by answering their queries and providing process-level training. Required Skills: • Ability to use Microsoft Excel tool as per role requirements (filtering and sorting in data sets, cell referencing, pivot tables, data validation, etc.) • Basic understanding of SQL, can self-service defined queries and make simple changes to retrieve data from a database • Knowledgeable in Customer Relationship Management tools, managing customer data and tracking interactions • Attention to detail and ability to analyze and identify patterns across data sets and information • Problem-solving skills, with the ability to find solutions through logic, intuition, creativity, and design thinking • Commitment to investigation, research, and diving deep to seek facts • Ability to understand, interpret, critique, analyses and communicate data