阿里巴巴LAZADA-产品运营-电商售后/商家方向

任职要求

【职位要求】
1、本科及以上学历，需要具备基本的英语工作能力
2、2年以上电商产品运营经验，有跨境电商平台经验、售后与治理运营、大模型项目落地经验优先
3、良好的数据洞察、市场感知及判断能力，熟悉SQL等数据分析工具优先
4、具备出色的沟通协调和问题解决能力，能够推动跨部门合作，确保项目顺利进行
Qualifications1. Bachelor's degree or above; proficient in English for daily work communication.2. 2+ years of e-commerce product operations experience; background in cross-border e-commerce platforms, after-sales and pl…

工作职责

产品运营 
Seller Governance & After-sales Experience Product Operations
【职位描述】
1、负责Lazada平台的商家治理与售后链路的产品运营策略制定，可以对治理、履约、售后退换货等体验场景处理等治理策略进行优化机会挖掘并推动落地优化
2、与产品、算法、技术团队配合，优化治理与售后链路中的AI识别、判责、赔付等自动化能力，提升模型的准确率与召回率，并最终作用到核心业务结果指标
3、梳理项目指标体系并定期对运营数据进行分析和结论产出，为产品改进和策略升级提供决策支持。 
4、与内部多个跨部门团队合作，解决运营过程中遇到的产品问题，提升用户体验
Key Responsibilities
Develop and execute product operations strategies for platform governance and after-sales workflows on Lazada, identifying optimization opportunities across key experience touchpoints—including content/policy governance, order fulfillment, and returns/refunds—and driving end-to-end implementation to enhance operational efficiency and user satisfaction.
Collaborate with product, algorithm, and engineering teams to enhance AI-powered automation capabilities throughout governance and after-sales processes—such as intelligent issue detection, liability assessment, and compensation decisions—continuously improving model accuracy and recall to deliver measurable impact on core business metrics.
Establish KPI frameworks, conduct regular data analysis, and deliver actionable insights to guide product enhancements and strategy iteration.
Partner cross-functionally with internal teams to resolve operational bottlenecks, streamline workflows, and elevate the overall customer experience.