阿里巴巴Lazada eLogistics-Sr. Manager, Performance Management – BA-Vietnam

We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. Roles & Responsibilities: Planning/Analysis: • Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc. • Conduct deep dive analysis on Seller business performance, define the opportunities and create actionable plans to achieve seller development goals (Input/Output) within the portfolio of accounts • Analyze category trends and summarize account management best practices and SOPs into the business development framework • Collect and feedback the Voice of the Seller as to input into product development and process optimization to continuously improve efficiency • Collaborate with PM team or manage projects/programs as primary owner to drive product/feature/service content innovations to further improve SP business and SP satisfaction Leadership: • Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment. • Manage all aspects of the client relationship for highest standard of seller experience.

Serve as the key business partner working directly with service business partners and internal stakeholders (primarily infrastructure, physical security and operations teams). Interact with engineers, technicians, project managers, and Sr. Leaders to develop your programs. Drive process change and improvement across multiple business and program teams. Report ad hoc, weekly, and monthly program and operating metrics. Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles. Manage security system integration vendor contracts to deliver projects. Communicate the status of programs with customers, stakeholders and conduct program reviews. A day in the life You will be involved in the security design process across many AWS sites. Preparing a build of materials to secure funding for your projects. You will plan in advance to meet critical milestones that if missed will impact other functions of the wider project. You will execute and monitor the risks of your project closely as you work towards the handover to the operations teams. Keeping accurate records are all part of the role and form the final phase of the project.

Serve as the key business partner working directly with service business partners and internal stakeholders (primarily infrastructure, physical security and operations teams). Interact with engineers, technicians, project managers, and Sr. Leaders to develop your programs. Drive process change and improvement across multiple business and program teams. Report ad hoc, weekly, and monthly program and operating metrics. Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles. Manage security system integration vendor contracts to deliver projects. Communicate the status of programs with customers, stakeholders and conduct program reviews. A day in the life You will be involved in the security design process across many AWS sites. Preparing a build of materials to secure funding for your projects. You will plan in advance to meet critical milestones that if missed will impact other functions of the wider project. You will execute and monitor the risks of your project closely as you work towards the handover to the operations teams. Keeping accurate records are all part of the role and form the final phase of the project.

We are seeking a dynamic Manager to drive the success of Lazada Sponsored Solutions across Southeast Asia, covering Thailand, Vietnam, Philippines, Indonesia, Singapore, and Malaysia. In this role, you will craft data-driven strategies, advise cross-border sellers, and lead go-to-market initiatives for new product solutions—all aimed at maximizing the impact of our digital advertising platform. The ideal candidate combines strong product management, data analytics, and B2B marketing skills with an in-depth understanding of platform-based and digital advertising business models. You will play a pivotal role in promoting the adoption of Lazada Sponsored Solutions and driving growth for our e-commerce ecosystem. If you are passionate about leveraging data and innovation to fuel e-commerce success, we invite you to join our team and make a significant impact in the region. Responsibilities: • Develop and execute B2B product strategies and marketing campaigns designed to boost seller engagement and success. • Craft compelling product positioning and narratives that resonate with our target customers and set our solutions apart in Southeast Asia. • Clearly articulate the unique value propositions of Lazada Sponsored Solutions to both internal and external stakeholders. • Lead the creation of engaging and informative marketing content across assigned product domains and projects. • Manage end-to-end product launches, ensuring consistent communication with all stakeholders and timely delivery of key deliverables. • Drive successful B2B marketing campaigns primarily through our owned channels. • Monitor key performance metrics and analyze data to uncover growth opportunities. • Conduct thorough market research to identify target seller segments, understand their needs, and analyze relevant product use cases. • Develop detailed seller personas to inform product positioning and messaging strategies. • Collaborate with the account management team, providing them with the insights and tools necessary to effectively promote Lazada Sponsored Solutions. • Oversee critical B2B marketing operations, including governance and traffic generation, to support overall campaign success.