阿里巴巴Lazada eLogistics-Sr. Manager, Performance Management – BA-Vietnam

We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. Roles & Responsibilities: Planning/Analysis: • Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc. • Conduct deep dive analysis on Seller business performance, define the opportunities and create actionable plans to achieve seller development goals (Input/Output) within the portfolio of accounts • Analyze category trends and summarize account management best practices and SOPs into the business development framework • Collect and feedback the Voice of the Seller as to input into product development and process optimization to continuously improve efficiency • Collaborate with PM team or manage projects/programs as primary owner to drive product/feature/service content innovations to further improve SP business and SP satisfaction Leadership: • Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment. • Manage all aspects of the client relationship for highest standard of seller experience.

Serve as the key business partner working directly with service business partners and internal stakeholders (primarily infrastructure, physical security and operations teams). Interact with engineers, technicians, project managers, and Sr. Leaders to develop your programs. Drive process change and improvement across multiple business and program teams. Report ad hoc, weekly, and monthly program and operating metrics. Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles. Manage security system integration vendor contracts to deliver projects. Communicate the status of programs with customers, stakeholders and conduct program reviews. A day in the life You will be involved in the security design process across many AWS sites. Preparing a build of materials to secure funding for your projects. You will plan in advance to meet critical milestones that if missed will impact other functions of the wider project. You will execute and monitor the risks of your project closely as you work towards the handover to the operations teams. Keeping accurate records are all part of the role and form the final phase of the project.

Serve as the key business partner working directly with service business partners and internal stakeholders (primarily infrastructure, physical security and operations teams). Interact with engineers, technicians, project managers, and Sr. Leaders to develop your programs. Drive process change and improvement across multiple business and program teams. Report ad hoc, weekly, and monthly program and operating metrics. Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles. Manage security system integration vendor contracts to deliver projects. Communicate the status of programs with customers, stakeholders and conduct program reviews. A day in the life You will be involved in the security design process across many AWS sites. Preparing a build of materials to secure funding for your projects. You will plan in advance to meet critical milestones that if missed will impact other functions of the wider project. You will execute and monitor the risks of your project closely as you work towards the handover to the operations teams. Keeping accurate records are all part of the role and form the final phase of the project.

Amazon Devices is an inventive research and development company that designs and engineers high-profile consumer electronics. Amazon Devices began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create? The Sr. Software Development Manager will be part of the Fire OS organization and will be responsible for leading multiple technology teams. Fire OS supports a large set of Amazon devices, including current Tablets, Set-top-boxes, HDMI sticks, Audio Products (Echo Dot etc.), and Smart TVs.. As Sr. Software Development Manager, you will be responsible for leading multiple teams of engineers in design, development, test, and deployment of a range of products on mobile platforms. A successful candidate will have an established background in developing customer-facing experiences, a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. You will be helping to hire and build your team and systems. • Responsible for the over-all systems development life cycle. • Management and execution against project plans and delivery commitments; Manage the day-to-day activities of the engineering team within an Agile/Scrum environment. • Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team. • Work closely with the engineers to architect and develop the best technical design and approach. • Report on status of development, quality, operations, and system performance to management.