阿里巴巴阿里国际站-交易&保障解决方案-履约&售后

任职要求

【职位要求】：
1、本科及以上学历，电子商务、市场营销或相关专业，有处理售后或平台服务经验者优先。
2、具备优秀的数据分析能力，熟悉使用相关工具进行数据挖掘和分析。
3、流利的英语，可作为工作语言，有亚马逊、AE、1688、淘宝等电商平台服务或售后处理经验者优先。
4、熟悉行业解决方案和商家运营策略，具备商业视角和竞对分析能力。
5、具有较强的执行力和思辨能力，团队合作意识强，用户导向，能有效推动项目进展。

1、Bachelor's degree or above in E-commerce, Marketing, or related fields, with a preference for candidates with experience in after-sales or platform service.
2、Strong analytical skills, proficient in using data analysis tools for data mining and insights.
3、Fluent in English as a working language, with experience in service or after-sales management on platforms like Amazon, AE, 1688, or Taobao.
4、Familiarity with industry solutions and merchant operation strategies, with a commercial perspective and ability to analyze competitors.
5、Strong execution and critical thinking skills, team-oriented, and user-focused, effectively driving project progress.

工作职责

【职位描述】：
1、欧美、拉美、亚太等不同市场用户特点、参考主要电商竞对，为国际站设计并实施订单履行和售后解决方案。
2、管理商家履约及售后售后水平，确保平台保障服务、履约规则、售后规则的落地及平稳运行，提升商家履约时效、商家纠纷率等商家服务表现。
3、推动国际站及商家对买家的能力水平不断提升，通过改履约售后规则、产品、服务等提高买家满意度，促进用户留存。
4、具备数据分析能力，能从数据中洞察问题，为解决方案提供数据支持。
5、具备竞对视角、经营视角、用户视角，结合产品化思维、结构化思维，将用户痛点转化为售后解决方案、产品、规则等可执行的运营策略。

1、Analyze user characteristics in different markets like Europe, the Americas, and Asia-Pacific, and design & execute order fulfillment and after-sales solutions for the international platform, considering major e-commerce rivals.
2、Manage merchant performance in fulfillment & after-sales, ensuring platform protection services, fulfillment regulations, and after-sales rules are implemented smoothly and operate stably, boosting merchant fulfillment efficiency and reducing dispute rates.
3、Promote continuous enhancement of the international platform and merchants' capabilities to better serve buyers, by modifying fulfillment and after-sales rules, products, and services to increase buyer satisfaction and foster user retention.
4、skills to discern issues from data, providing data-supported inputs for solution strategies.
5、Employ a competitive viewpoint, business perspective, and user-centric mindset, integrating product thinking and structured thinking to convert user pain points into executable after-sales solutions, products, and operational strategies.