爱奇艺Social Media Operation Specialist (EN&ID）
任职要求
- Passionate about Asian video entertainment, especially Chinese dramas; enjoys binge-watching dramas, having the desire to express and share with people.
- Language proficiency meets the needs of daily work and account management; fully understands local user demographics and competitive landscape, as …工作职责
- Responsible for managing social media accounts (with a primary focus on TikTok) with the aim of maximizing views and achieving follower growth. - Independently takes over content scheduling, creative production, post publishing, and data monitoring, taking advantage of internal AI tools to improve efficiency. - Localizes and optimizes the promotion plan for new titles based on conditions such as market characteristics and user demographics of the account. - Actively collects industry insights, including but not limited to tracking trending topics, monitoring competitors, and learning platform products and mechanisms.
- Responsible for managing social media accounts with the aim of maximizing views and achieving follower growth. - Independently takes over content scheduling, creative production, post publishing, and data monitoring, taking advantage of internal AI tools to improve efficiency. - Localizes and optimizes the promotion plan for new titles based on conditions such as market characteristics and user demographics of the account. - Actively collects industry insights, including but not limited to tracking trending topics, monitoring competitors, and learning platform products and mechanisms.
- Responsible for managing social media accounts with the aim of maximizing views and achieving follower growth. - Independently takes over content scheduling, creative production, post publishing, and data monitoring, taking advantage of internal AI tools to improve efficiency. - Localizes and optimizes the promotion plan for new titles based on conditions such as market characteristics and user demographics of the account. - Actively collects industry insights, including but not limited to tracking trending topics, monitoring competitors, and learning platform products and mechanisms.
- Responsible for managing social media accounts with the aim of maximizing views and achieving follower growth. - Independently takes over content scheduling, creative production, post publishing, and data monitoring, taking advantage of internal AI tools to improve efficiency. - Localizes and optimizes the promotion plan for new titles based on conditions such as market characteristics and user demographics of the account. - Actively collects industry insights, including but not limited to tracking trending topics, monitoring competitors, and learning platform products and mechanisms.
1. Design overall service solutions based on different customer's needs, including but not limited to service flows, service tools and system functions for customer services, and guarantee the effectiveness of the solutions, while continuously improving them. 2. Be responsible for customer service management, such as agent management, training, service supplier relationship maintenance, etc. 3. Deal with high-risk/customer escalation issues, including social media, to reduce service risk and improve satisfaction. 4. Be responsible for customer service satisfaction, improving CSAT through agent training, service process design and SOP optimisation. 5. Take responsibility for controlling customer service costs, including workforce and telecoms costs, ensuring that customer service costs are rationalized and progressively reduced through lean management, automation applications and service process optimisation. 6. Analyse and monitor customer experience data, diagnose VOC and data to identify business problems and scenarios, and also determine potential customer needs from the customer's perspective, collaborating with relevant departments to improve customer experience