小鹏汽车Data Scientist

• Lead the product planning and execution of the platform’s recommendation system to improve the accuracy and effectiveness of personalized recommendations. • Analyze user behavior and purchase data to identify needs and preferences, and optimize recommendation algorithms accordingly. • Collaborate with data scientists and engineering teams to drive the development and enhancement of recommendation algorithms. • Develop and manage the product roadmap, ensuring timely delivery of projects that meet quality standards. • Monitor key performance indicators of the recommendation system, provide optimization suggestions, and implement improvement plans. • Work with marketing and user experience teams to ensure that recommendation product features align with the overall user experience.

1. 研究、开发、迭代和维护营销归因和度量，向数据分析师和业务团队提供专家建议，并与产品、数据分析师和工程师合作，将归因和度量方案产品化 2. 设计和开发因果推断及预算分配方法，为团队的跨渠道投资决策作出数据驱动的指导 3. 使用统计/机器学习模型，完成探索类数据科学项目的立项及落地 4. 宣讲方法论，推动并拓展数据驱动的业务场景，提高业务的整体数据素养和参与度

LLM Application in Customer Service: Design, develop, and iterate on prompts for various LLM applications within the customer service center, including conversational AI, content generation, and summarization. Experiment with prompt formats, styles, and techniques to optimize LLM performance and output quality. Analyze LLM-generated responses, identify biases or limitations, and implement mitigation strategies to enhance customer satisfaction and service performance. Operational Excellence: Identify and propose innovative projects that leverage LLMs to solve complex problems or explore new capabilities in customer service. Conduct research, experiment with cutting-edge techniques, and develop prototypes for potential products or services. Collaborate with data scientists, machine learning engineers, and other stakeholders to integrate prompts and research findings into the broader AI/ML pipeline. Performance Analysis: Analyze the content of customer interactions to generate self-service rate analysis reports, explaining why customers transfer to agents and what can be done to improve these indicators. Generate regular chat-bot performance reports and continuously improve the algorithm model accuracy, customer satisfaction, and service performance of the chat-bot. Team Collaboration: Work closely with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations, and project implementations. Share knowledge and best practices with the team, mentor junior AI operation peer, and contribute to a collaborative learning environment.

测量和分析（Measurement & Analytics）团队是优化我们国际化大规模营销预算的关键参与者。 您将加入一个由热情的数据科学家和分析师组成的专业团队，为国际化业务提供最佳营销建议。 作为数据科学家，您将负责支持创新解决方案的开发、挑战行业现状并通过高级数据自动化扩展解决方案。 覆盖 10 +国家和 业务线，您将接触到许多合作方，他们是各自领域的专家。 快速迭代和不断学习将是这一旅程的关键部分。 如果您喜欢从0到1的创造，持续的学习进步的机会，国际化的团队氛围和灵活的办公环境，与多元化的顶尖人才团队合作，那么这可能是您的理想工作！ 你的责任 ● 您将成为消费者分析中所有形式的营销归因和衡量（Marketing Attribution & Measurement )的专家，就营销衡量框架(Marketing Measurement Framework)向其他数据分析师和营销团队提供专家建议。 ● 与其他数据分析师和分析工程师密切合作，制定和执行数据科学发展规划的路线图，将一流的衡量框架投入生产。 ● 您的工作将主要集中在开发一流的营销衡量流程和框架（包括Marketing Mix Modeling, Attribution and Incrementality Test/Geo Lift Test, etc），这将作为我们营销策略的基石，使团队能够 跨营销渠道和市场做出更明智的投资决策。 ● 您还将致力于建立统计/机器学习模型来预测用户生命周期价值（LTV 模型）和其他创新数据科学项目。 ● 您将是数据布道师，宣传数据的使用并主动发现机会以提高整个组织的数据素养和参与度。