蚂蚁金服Ant International-万里汇WorldFirst Business Operations Manager-Malaysia
任职要求
- Fluent in both Mandarin and English - Have working experiences in internet industry or payment industry…
工作职责
WorldFirst is part of Ant International, a fast-growing world leading Fintech company where you will learn about the most advanced payment & finance technology and have the opportunity to use technologies to help global consumers and merchants to explore the world more easily - Global SME merchant solution specialist to help drive SME business growth: we have a global telesales team who manages global small to medium sized clients (and we have on ground BD team to cover large sized clients), and the role we are hiring will work closely with global telesales team to understand client needs, draft solution requirements, work with product/ tech and other key functions to deliver solutions and draft GTM plan to launch solutions successfully - Global product content specialist to bridge product knowledge and compelling content creation: create product documentation, feature guides, and customer-facing materials aligned with product specifications, and support sales/marketing teams with product positioning content and competitive analysis
1、负责万里汇B2B用户产品运营，根据产品核心价值，负责对客户的核心动线/链路的持续性优化； 2、结合用户分层及生命周期，制定核心用户增长策略，提升交易规模； 3、产出并沉淀对内外的用户培育内容。
1. 负责策划、组织和执行万里汇WorldFirst在中国区的各类活动，如线下闭门沙龙、线下展会、行业研讨会、品牌推广活动等，提升品牌形象加强市场影响力，加深客户关系维护。 2. 能够支持海外区域市场的线下活动落地，包括活动策略，物料设计，内容支持等输出，最佳实践的分享等。 3. 结合业务目标和市场需求，制定线下活动策略，确保活动与公司整体市场战略相契合，并达到预期效果，监控活动预算，严格控制成本，确保最高的投资回报率(ROI)。 4. 同市场部门其他职能团队紧密合作，确保活动宣传策略与公司其他营销活动同步，并有效传递公司品牌信息。 5. 管理和协调与各类供应商如场地、设计、物料制作、演讲嘉宾等的合作，确保活动顺利进行。 6. 跟踪并评估活动效果，收集反馈信息用于未来活动策略的优化与改进。 7. 万里汇活动和周边礼品设计、制作、管理和发放，促进品牌宣传和客户关系维护。
• Provide market insight/competitor analysis, external and internal data analysis to form channel partnership strategy • Co-operate with banks, financial, payment and other institutions and partners to enhance business services on providing payment, collection and other service to e-commerce and other merchants / platforms. • Provide necessary support to develop and execute channel partnerships strategy, including identifying and prioritizing potential partners, negotiating and closing partnership deals, managing the strategic partnership and driving the best products and services as well as revenue growth through partner networks. • Provide necessary support to maintain and relationship with the above-mentioned banks and financial institutes to i) provide the support for the sustainable business growth. ii) provide support when issues arise and come up with relevant solutions to resolve iii) monitor and track the service quality of the financial institutes, assess and clearly convey issues and tasks to relevant stakeholders to drive the overall better and better service quality and experiences. • Be familiar with the legal regulations, compliance and AML policies in all regions and markets, and get insights of the different markets and client groups. • Coordinate with internal and external stakeholders to plan and execute the partnership strategic development plan and get efficient and successful implementations. •Proactively act or follow up on outstanding work items to expedite implementations for new channels or existing channel enhancements.
WorldFirst is a comprehensive digital payment and financial services platform that caters to the needs of global cross-border small and medium-sized enterprises. With WorldFirst, businesses can effortlessly achieve their objectives, such as receiving payments globally, making international payments, managing foreign exchange risks, and accessing supply chain financing through global corporate accounts. This position offers a renewable one-year contract and provides exposure to the dynamic FinTech industry. As a Sales Representative, your responsibilities will include: - Onboarding new customers by utilizing marketing and partnership resources to activate, retain, and grow their accounts, with the goal of meeting business targets. - Building and sustaining strong relationships with new clients through telecommunication and online platforms. This involves promptly addressing their needs, gathering and analyzing client data, and - maintaining accurate records in the CRM system. - Managing day-to-day tasks and taking on additional projects as required. - Collaborating with various teams to resolve customer inquiries and issues, and identifying opportunities for upselling and cross-selling to expand business potential.