蚂蚁金服Ant International-Product Operations SME-Malaysia

• Understand the toB business deeply and conduct comprehensive strategy analysis by combining internal and external data. • Provide critical analysis support for company strategy, tactical decisions, and operational decisions. • Proactively obtain market, industry, and competitor information through various channels. • Establish and continuously improve analysis systems for tracking market trends, industry developments, and competitor activities. • Based on the established analysis framework, define data product requirements. • Collaborate effectively with relevant teams (e.g., technology development) to design a business analysis evaluation system focused on business model health. • Establish key performance indicators (KPIs) and core operation monitoring indicators (e.g., merchant lifecycle funnel, capacity, transaction contribution). • Complete operational projections, indicator analysis, and attribution analysis.

WorldFirst is part of Ant International, a fast-growing world leading Fintech company where you will learn about the most advanced payment & finance technology and have the opportunity to use technologies to help global consumers and merchants to explore the world more easily - Global SME merchant solution specialist to help drive SME business growth: we have a global telesales team who manages global small to medium sized clients (and we have on ground BD team to cover large sized clients), and the role we are hiring will work closely with global telesales team to understand client needs, draft solution requirements, work with product/ tech and other key functions to deliver solutions and draft GTM plan to launch solutions successfully - Global product content specialist to bridge product knowledge and compelling content creation: create product documentation, feature guides, and customer-facing materials aligned with product specifications, and support sales/marketing teams with product positioning content and competitive analysis

1.Work with each regulated entities’ compliance officers to standardize and harmonize the regulated entities’ outsourcing policies & procedures, develop and maintain an overarching outsourcing framework to manage the risks associated with its outsourced activities, including due diligence processes； 2.Act as the owner and subject matter expert of the outsourcing framework and supporting procedures, working closely with leadership teams, Legal, Compliance, Product teams, Risk Teams, Technology, etc. to ensure these outsourcing functions are meeting regulatory requirements in these licensed jurisdictions； 3.Manage internal governance (including Outsourcing Committee(s) where relevant and approval process are in place and prepare all necessary information for Management approval, at Board level, etc., as appropriate； 4.Work closely with Compliance on regulatory notifications and interactions； 5.Act as primary interface between Legal and the regulated entities in the execution of inter-company agreements, including amendments； 6.Maintain the Outsourcing Register across multiple entities in conjunction with Compliance and Management Teams； 7.Manage the internal monitoring and oversight process, including collating data, challenging service recipients, identifying improvements, tracking actions to completion and reporting to the relevant governance forums up to and included Board level of the regulated entities； 8.Engage in periodic service reviews to ensure that all contracts remain consistent with services delivered and that Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) remain within agreed tolerances； 9.Work with Compliance officers to complete regulatory submissions, as required. Assist business functions in responding to regulatory queries, on-site visit preparation and follow-on requests for information； 10.Participate as necessary in projects for the termination of any outsourced service； 11.Serve as the outsourcing SME on matters related to the outsourcing operations and framework.

With Ant's globalization strategy to provide excellent online payment service to SME clients, the candidate should have sense of global business development and strong sensitivity on online Payment and Finance Risk management operation areas. You would have the chance to design the end-to-end Risk Management operation solution about SME clients’ Onboarding and the day to day transition risk monitoring. To better achieve the risk management strategy, you would have the chance to work with the expertise globally to demonstrate how to better mitigate risk during onboarding review and transaction monitoring, and balance customer experience and risk control. At the same time, we would expect you to leading local risk operation systems establishment to facilitate the business growth in a health way. Responsibilities: 1.Understand business and internal product and process,to ensure the Risk operation excellent. 2.Design fraud and AML risk cases investigation method and prepare related for training to Risk team as well as business team. 3.Conduct Customer Due Diligence background investigations in adherence with fraud risk policy and compliance. 4.Work closely with the team to analysis the risk characteristics, customer experience pain points in a systematic way and establish the internal library of Customer Risk Profile. Provide knowledge feedback to risk policies/strategies team to improve operational efficiency and customer experience. 5.Monitor the operation system efficiency, and prepare intelligence reports / circulars for management's review. 6.Coordinate or collaborate with business units to solve the fraud and AML risk case, ensure the business comply with local requirement. 7.Support other ongoing customer risk management solution, including but not limit to, periodically account review, Enhance Due Diligence, etc.