蚂蚁金服Ant International-Regulatory Compliance Expert, Compliance Transformation and Outsourcing Governance-Malaysia
任职要求
1.At least 5 years of experience in roles related to Outsourcing, Third Party Risk Management, Compliance, Operational Risk Management；
2.Strong analytical capabilities are a priority. This includes demonstrable expertise with Excel/Access, excellent written communication skills and an organized approach to projects and communications;
3.Strong interpersonal skills, as well as the ability to work effectively across teams and across multiple geographic locations;
4.Excellent networking skills and initiative are critical;
5.Experience in change management and/or project management with sound judgment;
6.Know…工作职责
1.Work with each regulated entities’ compliance officers to standardize and harmonize the regulated entities’ outsourcing policies & procedures, develop and maintain an overarching outsourcing framework to manage the risks associated with its outsourced activities, including due diligence processes； 2.Act as the owner and subject matter expert of the outsourcing framework and supporting procedures, working closely with leadership teams, Legal, Compliance, Product teams, Risk Teams, Technology, etc. to ensure these outsourcing functions are meeting regulatory requirements in these licensed jurisdictions； 3.Manage internal governance (including Outsourcing Committee(s) where relevant and approval process are in place and prepare all necessary information for Management approval, at Board level, etc., as appropriate； 4.Work closely with Compliance on regulatory notifications and interactions； 5.Act as primary interface between Legal and the regulated entities in the execution of inter-company agreements, including amendments； 6.Maintain the Outsourcing Register across multiple entities in conjunction with Compliance and Management Teams； 7.Manage the internal monitoring and oversight process, including collating data, challenging service recipients, identifying improvements, tracking actions to completion and reporting to the relevant governance forums up to and included Board level of the regulated entities； 8.Engage in periodic service reviews to ensure that all contracts remain consistent with services delivered and that Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) remain within agreed tolerances； 9.Work with Compliance officers to complete regulatory submissions, as required. Assist business functions in responding to regulatory queries, on-site visit preparation and follow-on requests for information； 10.Participate as necessary in projects for the termination of any outsourced service； 11.Serve as the outsourcing SME on matters related to the outsourcing operations and framework.
1. 支持全球速卖通平台风险合规管控，负责产出周期性风险合规报告，分析欧洲业务风险合规事件、监督合规报告数据、评估分析风险异常情况； 2. 支持重点国家业务与相关国际监管部门的日常沟通、合规协查执行及突发合规事件处理。做到及时发现预警，准确传达监管诉求，并协调公司内外部资源合理应对 3. 从平台视角，以法律法规为基础，对合规体系进行建设及对各种业务场景进行合规评估，制定全链路合规治理方案，包括但不限于产品优化、主动/被动防控机制、投诉/申诉等，平衡体验与风险，确保平台欧洲范围内符合合规要求； 4.通过内外部工具关注重点国家业务商品合规动态信息，及时获悉并解读相关政策、法律法规和合规要求。并与法务定期评估重点国家商品合规情况，进行相应合规整改 5.良好的项目管理能力，整合产研资源，协同上下游各职能团队，推动重要风控项目落地实施，平衡风险合规控制和商业发展。 1. Risk and Compliance Management for AliExpress Platform: Responsible for overseeing risk and compliance controls, producing periodic risk and compliance reports, analyzing risk and compliance incidents in European operations, monitoring compliance data, and assessing and analyzing risk anomalies. 2. Daily Communication and Compliance Coordination with International Regulatory Authorities: Manage regular communication with regulatory bodies in key countries, execute compliance investigations, and handle sudden compliance incidents. Ensure timely detection and early warning, accurately convey regulatory requirements, and coordinate internal and external resources to respond effectively. 3. Compliance System Construction and Business Scenario Assessment: From a platform perspective, build a compliance system based on laws and regulations, assess compliance across various business scenarios, and develop end-to-end compliance governance solutions. This includes but is not limited to product optimization, active/passive prevention mechanisms, and complaint/appeal handling, balancing user experience and risk to ensure platform compliance across Europe. 4. Monitoring and Compliance Review of Key Countries' Product Compliance: Use internal and external tools to monitor product compliance dynamics in key countries, stay updated on and interpret relevant policies, laws, and compliance requirements. Collaborate with the legal team to regularly evaluate product compliance in key countries and implement necessary compliance improvements. 5. Project Management and Cross-Functional Collaboration: Demonstrate strong project management skills, integrate product and R&D resources, and collaborate with upstream and downstream functional teams to drive the implementation of critical risk control projects. Balance risk compliance control with business development objectives.
- Lead the development and execution/develop of the company’s Enterprise Risk Management (ERM) strategy, ensuring it is aligned with the overall business strategy and risk appetite, in accordance with business conditions, the regulatory environment, and industry trends. - Develop and maintain a comprehensive ERM framework, including risk identification, assessment, mitigation, and monitoring processes. - Collaborate with the Executive Team and department heads to integrate risk management practices across all functions and business units. Collaborate to ensure the effective execution of risk controls and advise on risk reduction opportunities & best practices for risk management. - Provide thought leadership and guidance on emerging risks, including operational, strategic, compliance, and reputation - Oversee the development and testing of business continuity plans and disaster recovery procedures to ensure organizational resilience in the event of disruptions, and oversee the management of crisis situations, ensuring that risk mitigation measures are implemented swiftly and effectively. - Foster a risk-aware culture across the organization by ensuring effective communication of risk management policies, guidelines, and procedures.
Team and Role Introduction The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada’s Risk and Security. It is charged with the mission of developing a comprehensive strategy for Lazada regarding assortment and content to foster a healthy and safe e-commerce environment for our eCommerce ecosystem. 商品分类、内容及广告治理团队（ACAG团队）隶属于Lazada风险与安全部门，其核心使命是为Lazada制定全面的商品分类与内容治理战略，以维护电商生态系统的健康与安全环境。 The role is responsible for the development and execution of strategic initiatives aimed at ensuring our platform's stipulated policies, particularly in assortment compliance and governance, brand governance, are not abused by platform users. You will have access to analytical tools to develop and implement strategies and solutions using data-driven methodologies to reduce inefficient traffic and money allocation by governing assortments with traffic scams, quality issues, regulatory compliance issues, and brand Intellectual Property (IP) rights infringement. 该职位负责制定与执行战略举措，确保平台政策（尤其是商品合规治理、品牌治理相关规则）不被用户滥用。您将利用数据分析工具，通过数据驱动方法开发策略与解决方案，治理涉及流量欺诈、商品质量问题、合规风险及品牌知识产权侵权的商品分类问题，从而减少低效流量与资金分配。 Responsibilities Develop a deep understanding of the eCommerce customer and seller journey, including registration and onboarding, product listing, order placement, payment, user interactions, returns and refunds, user reports and feedback, etc. Develop subject matter expertise on eCommerce platform operation and governance, where rules, strategies, and enforcements are effectively established to ensure users are compliant with platform policies. Lead cross-functional efforts to enhance platform policies and operational mechanisms, fostering a collaborative environment to support ongoing strategy refinement. Work with large data sets to analyze patterns, trends, and modus operandi of platform operation and governance issues (as well as merchants who perpetrate these issues). Make data-driven recommendations on prioritization of controls for platform governance and product compliance. Collaborate with PD, Tech, and Algo counterparts to build machine learning models and rules to detect assortment and user related operation and governance issues on the platform. Operate the risk engine, including the creation and continuous evaluation of rules to prevent and detect platform operation and governance issues. Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports, and presentations. 岗位职责 1/ 深度洞察电商客户与卖家的全流程体验，涵盖注册入驻、商品上架、订单生成、支付、用户互动、退货退款、用户反馈等环节。 2/ 建立电商平台运营与治理领域的专业知识体系，确保规则、策略及执行机制有效落地，推动用户遵守平台政策。 3/ 主导跨职能协作，持续完善平台政策与运营机制，营造协作环境以支持策略迭代。 4/ 基于海量数据集分析平台运营与治理问题的模式、趋势及商家违规手法。 5/ 通过数据分析提出平台治理与商品合规的管控优先级建议。 6/ 协同产品（PD）、技术（Tech）及算法（Algo）团队，构建机器学习模型与规则，检测平台商品分类及用户相关的运营治理问题。 7/ 负责风险引擎的日常运营，包括规则创建与持续评估，以预防和识别平台治理漏洞。 8/ 通过仪表盘、定期报告及演示汇报，向内外部利益相关方清晰传递分析结论与治理成果。
Reporting to VN Head of Legal, you will be responsible for the following core duties: (i) advising key stakeholders on a various matters including corporate, investment, licensing, labor, and other regulatory matters of the Company and its group of companies in Vietnam; (ii) provide legal advice on issues and operations relating to the Company’s and its group of companies’ business activities; (iii) ensure that the company and group entities are up to date on the applicable legal requirements and in compliance with the same; (iv) assist mentoring a young and dynamic legal team in Vietnam on day-to-day legal matters and special assignments; (v) assist to implement legal and compliance policies of the Company and its group of companies in accordance with the applicable laws and regulations; (vi) negotiate, discuss, draft and review contracts and other documents for the Company and its group of companies’ business, operations and projects; (vii) provide legal training for business and operations teams on legal processes and relevant legal issues; (viii) assist with operating license applications and regulatory filings, and in dealing with regulators (ix) working closely with regional Legal, Compliance, and Government Affairs teams to lead or participate in various projects, provide legal analysis and value-added input, and guide the business on implementation plans; (x) manage the company’s disputes, litigation, and investigations, including liaising with external counsel; and (xi) other matters and works as assigned and instructed by VN Head of Legal.