蚂蚁金服蚂蚁国际-Merchant Services & Support Lead-WorldFirst

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. Key Responsibilities: • Demonstrate great product knowledge and an eagerness to provide relevant help as quickly as possible. • Communicate articulately and probe intelligently to gain insight into the customers’ experience. • Provide excellent and speedy service, so that our customers happily continue to choose us and grow their businesses with WorldFirst day after day. • Communicate and work cross-functionally with expert Relationship Managers, Sales, and Partnerships teams to service and delight our customers. • Ensure airtight security alongside our Compliance and Onboarding teams. • Fulfil daily technical tasks that include calculating FX rates, spreads, and manually booking trades and providing ongoing training to ensure our teams are well-equipped. • Be our “customer voice” representative by updating records and highlighting any issues quickly for urgent resolutions. • Keep up with new WorldFirst product functionalities and are able to identify suitable customers. Offer clients the right new product to help customers succeed with WorldFirst.

The Oversight Manager is responsible for overseeing performance of outsourced functions (operations, affiliate), ensuring affiliates and outsourced entities operate in alignment with internal policies, contractual requirements, and applicable regulatory obligations. This role proactively manages issues, drive timely remediation, monitor adherence to expectations, and support ongoing enhancements to the outsourced oversight program. Success requires strong regulatory fluency, stakeholder coordination, and a structured, detail-oriented approach to oversight in a complex operational landscape. Main Responsibilities - Oversee the performance of outsourced/reliance functions and services, ensuring alignment with internal policy, contractual obligations, and regulatory standards – including enforcement of U.S. BSA-AML requirements. - Conduct periodic performance and compliance reviews of vendors and outsourced entities, with a focus on AML control execution, and SLA adherence. - Develop and maintain oversight protocols that reflect U.S. legal and regulatory expectations, applying consistent standards across all global outsourced operations. - Monitor for non-compliance with U.S. AML-BSA laws and internal controls; initiate timely escalation and enforce corrective actions as needed. - Lead cross-functional remediation efforts involving vendors and internal teams when performance issues or control failures arise. - Serve as the central liaison between internal stakeholders and affiliates/outsourced parties, ensuring regular reviews and alignment on regulatory expectations. - Validate that outsourcing relationships support the organization’s U.S. legal obligations, particularly under the BSA, FinCEN guidance, and related AML statutes. - Support regulatory examinations, audits, and internal reviews by providing documentation of oversight, monitoring activities, and remediation history. - Educate internal and external stakeholders on the application of U.S. laws in outsourced environments and advocate for consistent control execution across borders.

1. Transform customer needs into product solutions, spearhead ther implementation and continuous improvement of products. 2. Lead the planning and design of risk and security products, collaborate with teams in international business, risk policy, and risk operations to enhance risk control and security capabilities. 3. Analyze and optimize mechanisms from a risk control perspective for Ant International's customer experience, merchant services, and security operations, providing sound security and business advice.

1.通过高效预约与上门拜访，寻找愿与美团 Keeta 合作的餐饮商户并达成合作协议。 2.协助合作餐厅在平台开设外卖网店，并且能为商户提供线上业务管理培训。 3.为商家的外卖业务运营提供专业方案，帮助商家提升营业额，与keeta一起合作共赢。 4.定期回访合作餐厅，维护客户关系，协同各部门处理解决日常疑问。 1.Identify and secure partnerships with restaurants willing to collaborate with Meituan Keeta through efficient scheduling and in-person visits, negotiating cooperation agreements. 2.Assist partner restaurants in setting up online delivery stores on the platform and provide training for managing their online business operations . 3.Offer professional solutions for merchants' takeout business operations, assist merchants in increasing their turnover, and achieve win - win cooperation with Keeta. 4.Conduct regular follow-ups with partner restaurants to maintain strong customer relationships and coordinate with various departments to resolve daily inquiries.