蚂蚁金服Ant International-Global Store Launch Consultant (1 Year Contract)-Malaysia
任职要求
1. Excellent verbal and written communication skills in English is essential. 2. Strong customer service orientation with proven account management and maintenance capabilities. Must possess resilience under pressure and a sales-driven min…
工作职责
1. Global Store Launch Query Support: Efficiently respond to daily customer inquiries regarding platform onboarding. Gain a deep understanding of customer business attributes (e.g., product category, region, fulfillment models) to recommend the most suitable onboarding solutions and platform resources, ensuring professional advice and highly tailored proposals. 2. End-to-End Onboarding Support: Take dedicated ownership of guiding customers through the entire store launch process, from application to going live. Manage key steps including account registration, document submission, information review, contract signing, and security deposit payment. Proactively update customers on progress and promptly resolve any issues encountered. 3. Merchant Acquisition Event Support: Participate in online and offline merchant acquisition events. Provide one-on-one store launch consultation and Q&A services directly to potential clients, guiding interested merchants to complete their applications. Be accountable for converting event leads into successfully launched stores. 4. Onboarding Experience Feedback & Optimization: Based on common customer challenges and pain points identified during support interactions, systematically consolidate and provide regular feedback to relevant departments. Collaborate to optimize onboarding processes and tools, enhancing the overall launch experience and efficiency. 5.Global Launch Information Consolidation: Systematically gather, analyze, and synthesize information on global markets, industries, and platform updates. Produce regular reports (e.g., "Global Sailing Weekly Overview") and ensure their targeted distribution through sales and channel teams to effectively guide merchant traffic and support business growth.
As Business Analyst, you will take these responsibilities: • Translate basic business problem statements into automation requirements based on dive deep; • Influence and implement specified automation approach to drive elimination of root causes; • Leverage existing scalable tech platforms and solutions to onboard use cases of Amazon Global Store; • Act as connections to external tech teams for collaboration; • Communicate and drive stakeholders to launch solutions; • Provide internal training on Python to Operation colleagues;
• Manage proper accounting of business activities and support month-end financial closing • Make sure the proper reconciliation of accounts, resolve and close aging items on time • Work with global and regional business finance team to enforce accounting policies and procedures. Maintain adequate internal controllership. • Business partnership for new business launch activities. • Participate or lead ad hoc projects and assignments. • Identify process improvement opportunity and drive continuously efficiency enhancement • Support annual audit, work closely with internal and external auditors. • ERP and accounting system development & implementation.
• Manage proper accounting of business activities and support month-end financial closing • Make sure the proper reconciliation of accounts, resolve and close aging items on time • Work with global and regional business finance team to enforce accounting policies and procedures. Maintain adequate internal controllership. • Business partnership for new business launch activities. • Participate or lead ad hoc projects and assignments. • Identify process improvement opportunity and drive continuously efficiency enhancement • Support annual audit, work closely with internal and external auditors. • ERP and accounting system development & implementation.
• Manage proper accounting of business activities and support month-end financial closing • Make sure the proper reconciliation of accounts, resolve and close aging items on time • Work with global and regional business finance team to enforce accounting policies and procedures. Maintain adequate internal controllership. • Business partnership for new business launch activities. • Participate or lead ad hoc projects and assignments. • Identify process improvement opportunity and drive continuously efficiency enhancement • Support annual audit, work closely with internal and external auditors. • ERP and accounting system development & implementation.