蚂蚁金服Ant International-Global Store Launch Consultant (1 Year Contract)-Malaysia
任职要求
1. Excellent verbal and written communication skills in English is essential. 2. Strong customer service orientation with proven account management and maintenance capabilities. Must possess resilience under pressure and a sales-driven min…
工作职责
1. Global Store Launch Query Support: Efficiently respond to daily customer inquiries regarding platform onboarding. Gain a deep understanding of customer business attributes (e.g., product category, region, fulfillment models) to recommend the most suitable onboarding solutions and platform resources, ensuring professional advice and highly tailored proposals. 2. End-to-End Onboarding Support: Take dedicated ownership of guiding customers through the entire store launch process, from application to going live. Manage key steps including account registration, document submission, information review, contract signing, and security deposit payment. Proactively update customers on progress and promptly resolve any issues encountered. 3. Merchant Acquisition Event Support: Participate in online and offline merchant acquisition events. Provide one-on-one store launch consultation and Q&A services directly to potential clients, guiding interested merchants to complete their applications. Be accountable for converting event leads into successfully launched stores. 4. Onboarding Experience Feedback & Optimization: Based on common customer challenges and pain points identified during support interactions, systematically consolidate and provide regular feedback to relevant departments. Collaborate to optimize onboarding processes and tools, enhancing the overall launch experience and efficiency. 5.Global Launch Information Consolidation: Systematically gather, analyze, and synthesize information on global markets, industries, and platform updates. Produce regular reports (e.g., "Global Sailing Weekly Overview") and ensure their targeted distribution through sales and channel teams to effectively guide merchant traffic and support business growth.
Deliver the revenue goals through exploring the new business opportunities through identifying and creating new relationships with advertisers. Understand Amazon's search and display advertising tools to help build relevant and effective advertising solutions for our advertisers. Understand and learn about the e-commerce landscape and competitive environment, including knowledge of competitive product offerings. Deliver the highest level of educational and consultant services to China-based brands and advertisers. Help advertisers see how to best utilize Amazon’s ad tools in order to better build their business. Coordinate campaign setup with the global advertising teams. Dive deep on campaign performance reports and work with advertising teams around the globe to enable optimal performance to advertisers in each locale. Use CRM tools to track all pertinent account information and business progress.
负责全球业务部门的人才招聘，包括：招聘交付、招聘渠道拓展、人才库梳理和建立、人才测评、招聘数据整理与分析等与各部门的Leader紧密合作，了解其人力资源需求，并制定相应的人才寻访策略。利用多种招聘渠道（如社交媒体、招聘网站、行业活动等）吸引潜在候选人发展和维护公司的人才库，确保持续的人才供应分析招聘数据，根据数据驱动的见解优化招聘流程确保招聘流程符合公司政策和当地法规协助leader进行海外HR事项对接, 参与其他HR相关项目或工作 - 雇主品牌，校园招聘， 招聘运营等
• Run creator campaigns from brief to retro: budget, creator selection, execution, delivery, and an honest look at what worked and what didn't. • Act as the primary contact for game teams by translating their objectives into effective campaigns. Provide candid feedback when concepts might miss the mark, while always collaborating to find a viable path forward. • Pick creators because they fit the game, not because they're “cheap” or free that week, and build relationships that outlast any single campaign. • Own the timeline, the budget, and the number you said you'd hit. • Keep the paid work close to the organic creator program, so the creators we partner with have a path forward within our program. • Look after our biggest creator partnerships yourself, with the attention they deserve. • Lean on agencies and platforms when they add scale we can't reach alone, and keep the creator relationship ours. • Measure what matters, share it plainly, and fold every lesson back into each game's playbook.
- Act as resident expert in an assigned commodity - Collaborate with Worldwide Team to plan manufacturing capacity, prepare supply chain for new product ramps, lead timely actions to resolve supply issues and provide accurate risk assessments and supply projections - Manage forecast and supply, ensure supply chain flexibility to minimize risks - Manage and develop suppliers to maintain industry leading quality, delivery and cost - Develop and maintain professional and productive business partnership with suppliers - Work with Apple cross-functional teams and supply chain to achieve business goals and objectives - Spot improvement opportunities in supply chain and work to execute key initiatives and strategies - Participate in supplier evaluation and selection