安克创新E-commerce Operations Specialist (Seattle）
任职要求
Bachelor’s degree or above in Marketing, Business Analytics, E-commerce, or related fields is preferred. Strong logical thinking and data analysis skills; proficient in using data analysis tools and software, as well as preparing statistical reports. Excellent communication and learning abilities, with a strong sense of teamwork, responsibility, and ownership. Strong problem-solving skills in time-sensitive situations and adapt to fast-paced, dynamic environments. Proficiency in English as a working language; fluency in a second language is a plus. Passion for e-commerce, digital marketing, and emerging online retail trends.
工作职责
Manage the sales, operations, and promotional activities of the company’s products on e-commerce platforms, ensuring smooth daily operations and optimal performance. Conduct market analysis based on product characteristics and target consumer profiles, including product selection, pricing strategy, promotional planning, and marketing execution for the assigned e-commerce platform. Monitor and manage platform operational KPIs, collect and analyze operational data, and provide optimization solutions to improve efficiency and performance. Collaborate with cross-functional teams, including Product, Marketing, and Logistics, to ensure seamless execution of campaigns and alignment with business goals. Keep track of industry trends, competitor activities, and platform updates to identify business opportunities and develop actionable strategies.
• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas • Capture the ‘Voice of the Customer’ to contribute to the customer insights, and to improve the specialists’ ability to deliver excellence customer experience • Assist with recruiting, training, developing, and retaining a diverse, high-performing team • Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate • Monitor post and real time customer interactions of Specialists through call/chat review and engage in appropriate follow up such as providing coaching and ensuring the quality of the customer interactions • Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn • Demonstrate Apple’s values of inclusion and diversity in daily activities • Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams • Take action to create a safe, respectful, and inclusive environment for all team members. • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Manage the sales, operations, and promotional activities of the company’s products on e-commerce platforms, ensuring smooth daily operations and optimal performance. Conduct market analysis based on product characteristics and target consumer profiles, including product selection, pricing strategy, promotional planning, and marketing execution for the assigned e-commerce platform. Monitor and manage platform operational KPIs, collect and analyze operational data, and provide optimization solutions to improve efficiency and performance. Collaborate with cross-functional teams, including Product, Marketing, and Logistics, to ensure seamless execution of campaigns and alignment with business goals. Keep track of industry trends, competitor activities, and platform updates to identify business opportunities and develop actionable strategies.
Manage the sales, operations, and promotional activities of the company’s products on e-commerce platforms, ensuring smooth daily operations and optimal performance. Conduct market analysis based on product characteristics and target consumer profiles, including product selection, pricing strategy, promotional planning, and marketing execution for the assigned e-commerce platform. Monitor and manage platform operational KPIs, collect and analyze operational data, and provide optimization solutions to improve efficiency and performance. Collaborate with cross-functional teams, including Product, Marketing, and Logistics, to ensure seamless execution of campaigns and alignment with business goals. Keep track of industry trends, competitor activities, and platform updates to identify business opportunities and develop actionable strategies.
Manage the sales, operations, and promotional activities of the company’s products on e-commerce platforms, ensuring smooth daily operations and optimal performance. Conduct market analysis based on product characteristics and target consumer profiles, including product selection, pricing strategy, promotional planning, and marketing execution for the assigned e-commerce platform. Monitor and manage platform operational KPIs, collect and analyze operational data, and provide optimization solutions to improve efficiency and performance. Collaborate with cross-functional teams, including Product, Marketing, and Logistics, to ensure seamless execution of campaigns and alignment with business goals. Keep track of industry trends, competitor activities, and platform updates to identify business opportunities and develop actionable strategies.