拼多多出海多语言平台运营

1、参与制定并执行服务体验策略，提升客户满意度和忠诚度，确保服务目标的达成。 2、基于客户满意度（CSAT/NPS）指标体系，通过数据分析，识别体验痛点并提出改进措施，优化体验链路。 3、协同产品、供应链、物流、市场等部门，推动服务流程标准化与效率提升。 4、设计并实施适配多语言/多时区服务SOP，客户体验项目，推动产品和服务的迭代升级。 5、探索AI服务工作、自助系统等数字化解决方案，提升服务效能。 1、Participate in formulating and executing service experience strategies to enhance customer satisfaction and loyalty, ensuring service objectives are met. 2、Analyze data based on CSAT/NPS metrics to identify pain points and propose improvement measures, optimizing the customer experience journey. 3、Collaborate with product, supply chain, logistics, and marketing departments to promote standardization and efficiency in service processes. 4、Design and implement multi-language/multi-timezone service SOPs and customer experience projects, driving product and service iteration upgrades. 5、Explore AI-driven service operations, self-service systems, and other digital solutions to enhance service efficiency.

1.内容策划与创作 ￮负责国际火车相关社媒内容（图文/短视频/直播）的创意策划、制作及发布，覆盖平台如Instagram、Facebook、TikTok、 WhatsApp、小红书等。 ￮挖掘产品特点，结合目标市场文化、营销热点节点、用户故事输出高互动内容。 2.品牌传播与KOL/KOC内容运营 ￮制定社媒传播策略，提升品牌在目标市场的知名度。 ￮通过互动活动、话题运营、KOL/KOC合作等方式增加粉丝粘性，推动用户转化。 3.数据分析与优化 ￮监测社媒数据（曝光、互动、转化等），定期复盘并优化内容策略，提升ROI。 ￮追踪国际火车行业趋势、竞品动态及用户反馈，不断优化传播方向。 4.跨部门协作 ￮联动产品、运营团队，策划社媒营销活动。 ￮协助多语言内容本地化（英语、小语种优先），适应不同市场受众。

1. 安全战略落地与能力迁移 ○ 基于集团已确立的国际化安全战略，协助制定落地路线图； ○ 协同阿里控股安全团队将国内成熟的基础安全平台能力（如办公安全、生产安全、数据安全等）迁移至国际业务场景，实现“能力出海”。 2. 全球基础安全体系建设 ○ 搭建适配海外市场的基础安全体系，包括访问控制、数据保护、日志审计、威胁监测等； ○ 支撑 Lazada、AliExpress、Miravia等多区域业务的安全能力统一与差异化融合。 3. 产品与平台国际化适配 ○ 推动已有安全能力的国际化重构与组件解耦（语言、部署、合规、接口标准等）； ○ 指导控股安全平台产品形成海外通用输出形态，如SaaS化/轻代理/API服务化等。 4. 合规与数据主权落地 ○ 结合各区域法规要求（如GDPR、PDPA、拉美数据法等），推动策略制定与落地执行； ○ 支持数据本地化、跨境流转审计、国际隐私保护机制建设。 5. 全球安全运营能力建设 ○ 协同安全运营团队搭建覆盖多时区、多语言的全球运营体系（轻量SOC、安全工单系统等）； ○ 搭建全球威胁情报适配与协同机制，支撑本地事件响应能力。 6. 跨团队协作与团队建设 ○ 与平台（集团安全产技）、业务、安全技术、安全合规、法律、海外运营等团队紧密协作； ○ 参与相关人才梯队建设，为国际安全团队注入全球化能力。 Strategic Execution & Capability Reuse ● Translate group-level global security strategies into actionable execution plans; ● Drive the migration, adaptation, and productization of Alibaba’s core security capabilities (Cloud Infrastrcure, Application and Data Security, etc.) for international business use. Global Security Infrastructure & Architecture ● Build baseline security architectures across markets, including access management, data protection, audit/logging, and threat detection; ● Support regional business security unification while respecting localized needs. Internationalization of Security Products ● Lead internationalization efforts for internal security tools: multi-language support, local deployment architecture, and regional compliance standards; ● Deliver modular, API-driven, and SaaS-compatible security components for overseas platforms. Compliance & Data Sovereignty ● Design and enforce compliance frameworks aligning with GDPR, PDPA, CCPA, and other regional data privacy regulations; ● Support data localization, cross-border flow auditing, and international privacy mechanism design. Security Operations & Threat Response ● Co-build regionalized security operations capabilities (SOC-lite models, incident response playbooks, multilingual ticketing systems); ● Establish globally coordinated threat intel and response mechanisms. Cross-Team & Talent Development ● Work closely with security engineering, platform, legal, compliance, and international operations teams; ● Mentor or hire security professionals with international capabilities and build the foundation of a globally distributed team.

1、协助业务负责人进行国际化新开国的重点项目推进及进度管理工作，包括做好目标及关键任务拆解、资源协调、进度跟进、过程监控、风险识别等，对项目进度负责 Assist country GM in promoting key projects and managing progress for new international markets, including decomposing goals and key tasks, coordinating resources, following up on progress, monitoring processes, identifying risks, etc., and being responsible for project timelines. 2、深入理解业务，识别组织效率、运营工具等领域的问题，开发适配中东、拉美等新开国业务的项目管理手册，明确跨团队协作SOP，提高决策及执行效率，提升组织效能 Deeply understand the business, identify issues in organizational efficiency, operational tools, and other areas, develop project management manuals tailored to new markets such as the Middle East and Latin America, clarify cross-team collaboration SOPs, improve decision-making and execution efficiency, and enhance organizational effectiveness. 3、跨国管理背景下，设计并实施文化适配机制，建立多时区协作规范与本地化合规框架，制定敏感事项预案，保障跨国团队高效协同 In a cross-border management context, design and implement culturally adaptive mechanisms, establish multi-time zone collaboration norms and localized compliance frameworks, formulate contingency plans for sensitive matters, and ensure efficient collaboration of cross-border teams. 4、 具备较强的团队合作精神、执行力及在快节奏环境中的工作能力，能够推动跨部门协作，并确保战略计划的高效执行 Possess strong teamwork spirit, execution ability, and work capability in a fast-paced environment, able to promote cross-departmental collaboration and ensure the efficient implementation of strategic plans.