美团Keeta-测试开发专家(履约方向)-北京

1.参与Keeta境外外卖履约业务（营销方向）的质量保证工作，包括但不限于质量方案制定、业务风险评估、用例设计和执行、测试过程管理、质量运营等，保障境外业务高质量交付； 2.围绕境外业务特点持续进行测试策略迭代和可测性改进，协同协作方提升业务整体质量保证结果； 3.通过优化测试流程、丰富自动化测试能力、设计/研发/应用测试工具等手段，提升境外业务测试效能； 4.了解行业前沿技术与业务发展方向，制定符合业务体系中长期发展的业务质量策略，结合技术建设提升境外业务测试能力，推动业务质量效率发展。

1. 以骑手入职培训通过率、客户投诉率、客户满意度、骑手服务准时率为目标导向来设计与优化骑手培训体系。包含制定入职培训、常规培训及复训的整体规划与节奏；明确每个培训模块的目标、内容、形式及评估方式；结合外卖行业最佳实践，持续迭代培训大纲。 2. 定期开展骑手培训，宣导规则更新或者骑手日常行为准则，管理骑手装备等服务资产，确保日常运营，同时维护Keeta品牌形象 3. 组织实施培训落地计划，包含编制培训计划，包含培训课表、讲师安排、场地及线上工具；统筹线上线下培训班型、实操模拟等环节设计；确保培训内容丰富且可执行。 4. 培训内容开发与管理包含：应用操作（骑手APP功能演示、接单流程、异常反馈），合规要求：身份审核、车辆及安全证件、红线行为界定；服务体验：沟通话术、着装礼仪、礼貌用语、服务SOP、客户取餐准时率；安全与履约：交通安全、食品保护；奖惩机制：通过率与骑手考核挂钩、违规处罚流程、激励奖励方案。 5. 设计考核测试，包含闭卷/线上测验、模拟演练、实操观察；汇总培训反馈、课堂评分、运营数据，形成月度/季度分析报告，推动改进。 6. 跨部门协作与推进，与履约体验运营、3PL管理、客服等团队紧密协作，快速响应业务需求，推进各地培训落地；培养内部培训师团队（Rider Trainer/Patroller），提升培训覆盖能力。 1. Design and optimize the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module. 2. Regularly conduct rider training, promote rule updates or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image 3. Organize and implement training roll-out plans. Prepare detailed training schedules, assign instructors, secure venues, and set up online tools. Coordinate design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include Application operations, Compliance requirements, Service experience, Safety and fulfillment, and Reward and penalty mechanisms. 4. Design assessments and evaluations. Create closed-book and online quizzes, simulation drills, and practical observation checklists. Collect training feedback, class ratings, and operational performance data. Produce monthly and quarterly analysis reports to identify gaps and drive continuous improvement. 5. Drive cross-functional collaboration and training expansion. Partner closely with fulfillment-experience operations, 3PL management, and customer-service teams to respond rapidly to business needs. Manage regional roll-out of training programs. Cultivate and certify an internal trainer (Rider Trainers/Patrollers) to scale training coverage. 6. Cross-departmental collaboration and promotion, close cooperation with teams such as experience operation, 3PL management, customer service, etc., to quickly respond to business needs and promote the implementation of training in various regions; Develop an internal team of trainers (Rider Trainer/Patroller) to enhance training coverage.

1. 负责Keeta供给侧（商机，开店）的质量保障工作。包括制定测试策略和计划，管理测试过程，确保项目按时高质交付。 2. 有效分析业务系统质量风险并输出解决方案，同时推动落地实施。 3. 负责规划和设计测试效能提升方案，建设对应的工具平台。 4. 引入业界前沿技术的测试方法和技术，探索新技术并落地业务，在实际工作中运用创新方法和工具帮助团队提升战斗力。

1. 负责Keeta i18n国际化架构方向的质量保障工作，制定测试策略和计划，包括但不限于质量方案制定、业务风险评估、用例设计和执行、测试过程管理、质量运营等，保障业务高质量交付。 2. 围绕 Keeta 国际化架构特点持续进行测试策略迭代和可测性改进，协同协作方提升业务整体质量保证结果。 3. 制定i18n测试标准与规范，并推进测试流程线上化与智能化，提高团队的测试效率和质量。 4. 调研行业前沿国际化测试技术与策略，结合技术建设提升境外业务测试基建能力。