美团Keeta-Materials solution operation specialists-Kuwait（物流物料运营）

1. 负责巴西商户物料采购的规划和实施，确保所需的所有物料准确、及时、安全地交付； Responsible for the planning and implementation of material procurement for Brazilian merchants, ensuring all required materials are delivered accurately, timely, and safely; 2. 与业务紧密沟通，预判物料需求，建立全面的机制，包括应急方案，确保业务的顺利运营； Maintain close communication with business units, anticipate material requirements, establish comprehensive mechanisms including contingency plans to ensure smooth business operations; 3. 重点推进提升物料管理的交付效率的项目。包括建立标准化的物料采购流程，以及建立更加高效的线上采购流程。Focus on advancing projects to improve the delivery efficiency of material management. This includes establishing standardized material procurement processes and creating more efficient online procurement procedures.

Design and develop comprehensive training materials, agendas, facilitator guides, and interactive content tailored to customer service operations in GCC markets. Collaborate with superiors and stakeholders to establish a robust overseas customer service training framework aligned with Keeta’s operational and cultural standards. Lead the end-to-end process of training needs analysis, including gathering insights from performance data, audits, and agent feedback to identify knowledge or skill gaps. Deliver engaging, interactive training sessions to new hires and existing employees, covering onboarding programs, process updates, soft skills, and product knowledge as needed. Adapt delivery style and content to suit diverse audiences, ensuring comprehension across multilingual and multicultural groups. Evaluate training effectiveness through pre- and post-assessments, knowledge checks, and performance metrics, providing actionable insights to improve future training initiatives. Explore operational pain points by engaging with frontline teams through floor observations, coaching sessions, and listening activities; develop targeted training solutions to address these challenges. Regularly analyze and report on training metrics, track progress against learning objectives, and compile weekly and monthly performance summaries for management review. Ensure proper training certification process is in place, including assessments, feedback, and documentation, and verify that only certified agents move to production. Work closely with BPO training teams to monitor, support, and ensure the quality and consistency of training delivery across all sites.

Design and develop comprehensive training materials, agendas, facilitator guides, and interactive content tailored to customer service operations in GCC markets. Collaborate with superiors and stakeholders to establish a robust overseas customer service training framework aligned with Keeta’s operational and cultural standards. Lead the end-to-end process of training needs analysis, including gathering insights from performance data, audits, and agent feedback to identify knowledge or skill gaps. Deliver engaging, interactive training sessions to new hires and existing employees, covering onboarding programs, process updates, soft skills, and product knowledge as needed. Adapt delivery style and content to suit diverse audiences, ensuring comprehension across multilingual and multicultural groups. Evaluate training effectiveness through pre- and post-assessments, knowledge checks, and performance metrics, providing actionable insights to improve future training initiatives. Explore operational pain points by engaging with frontline teams through floor observations, coaching sessions, and listening activities; develop targeted training solutions to address these challenges. Regularly analyze and report on training metrics, track progress against learning objectives, and compile weekly and monthly performance summaries for management review. Ensure proper training certification process is in place, including assessments, feedback, and documentation, and verify that only certified agents move to production. Work closely with BPO training teams to monitor, support, and ensure the quality and consistency of training delivery across all sites.

1. Identifying pain points and problems faced by riders during the delivery process using feedback, surveys, and data analysis. Developing and implementing solutions to address these issues, drive process improvements, and optimize product features. 2. Developing and implementing training programs to address identified needs, and designing materials that support effective learning. 3. Creating and executing communication strategies that promote a positive Rider experience and ensure clear, effective communications through multiple channels such as regular rider forums, online/offline rider communities and inapp messages. 4. Plan and implement various forms of rider care and incentive activities to enhance riders' performance and experience in specific scenarios, as well as to improve courier satisfaction.