美团Quality Assurance Partner
任职要求
岗位基本要求: Proven experience (at least 3+ years) in quality manager or senior quality assurance role, preferably within a contact center environment Fluency in both Arabic & English. Mandarin would be an advantage. Strong understanding of quality assurance methodologies and best practices in Customer Service. Experience of work w…
工作职责
岗位职责: Quality system tools implementation: Work with other function team to implement tools in global scale to support quality system to be able to scalable and localize such as transaction monitoring tool, coaching tool.DSAT analysis etc… Regulation on Transaction monitoring: Maintain quality standard to ensure the ability to drive for customer experience and business adherence and develop corresponding policy to ensure the effectiveness. Close with business and drive the change Understand the overall service operation performance status combine opportunity in customer journey to identify key area and drive the change to enhance customer experience with targeted quality audit approach Stay connected with regional team: Work close with regional team and provide quality intelligence from global perspective
Develop new feature of the APQP SIM auto tool Identified the automatic opportunities in QE process Assist QE Manager on Usability testing report compile and automation Assist QE Manager on Usability testing management (sample managing and consumable material purchase)
· 挖掘研发过程中提升质量和效率的工具需求，完成各类测试工具的架构设计、编码实现和在业务的落地。 · 赋能研发团队，将质量内建和CI/CD更好地应用于业务流水线，提升整体研发过程的工程效能。 · 开发高效稳定的自动化测试框架，为开发工程师和测试工程师提效。
· 挖掘研发过程中提升质量和效率的工具需求，完成各类测试工具的架构设计、编码实现和在业务的落地。 · 赋能研发团队，将质量内建和CI/CD更好地应用于业务流水线，提升整体研发过程的工程效能。 · 开发高效稳定的自动化测试框架，为开发工程师和测试工程师提效。
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create? The Role: As a Sr.Software Quality Assurance Engineer - Audio, you will work with consumer application testing expertise. You will join the team of hands-on, pro-active, self-motivated and seasoned SQA professionals. In this role, you will: - Create test plans and test cases - Efficiently execute test cases across all functional areas of our products especially have expertise in Audio. - Review product user interface for conformity to design guidelines - Find, isolate, document, regress, and track bugs through resolution - Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process - Work with Software Development Engineers to understand the overall technical architecture and how each feature is implemented - Collaborate with US teams and domestic partners in acoustic lab setting up and management