美团Quality Assurance Partner

任职要求

岗位基本要求:

Proven experience (at least 3+ years) in quality manager or senior quality assurance role, preferably within a contact center environment

Fluency in both Arabic & English. Mandarin would be an advantage.

Strong understanding of quality assurance methodologies and best practices in Customer Service.

Experience of work w…

工作职责

岗位职责:
Quality system tools implementation:
Work with other function team to implement tools in global scale to support quality system to be able to scalable and localize such as transaction monitoring tool, coaching tool.DSAT analysis etc… 

Regulation on Transaction monitoring:
Maintain quality standard to ensure the ability to drive for customer experience and business adherence and develop corresponding policy to ensure the effectiveness. 

Close with business and drive the change
Understand the overall service operation performance status combine opportunity in customer journey to identify key area and drive the change to enhance customer experience with targeted quality audit approach

Stay connected with regional team:
Work close with regional team and provide quality intelligence from global perspective