美团Coordinator Operation Incident Management Team
任职要求
Proven experience in operations, shift leadership, or incident response environments Ability to manage and prioritize real-time tasks under pressure Strong communication, organization, and leadership skills Demonstrated experience in cross-functional collaboration and operational reporting High attention to detail a…
工作职责
The Coordinator – Incident Safety Operations is responsible for leading the daily execution of safety-related incident response during their assigned shift. This includes managing operational flow, supervising a multidisciplinary team (analysts and specialists), and ensuring real-time decision-making adheres to internal protocols and quality standards. Key responsibilities include: Coordinating shift-level operations across all business lines (Drivers, Clients, Business Units) Supervising case queues, distributing workload, and ensuring efficient response times Acting as the primary point of escalation for complex or sensitive cases Ensuring complete and accurate documentation of incidents and shift handovers Collaborating with fellow coordinators to ensure operational consistency across shifts Supporting management with insights, reports, and performance data Monitoring SOP compliance and promoting continuous process improvement Partnering with Training, Quality, and Workforce teams to optimize team performance The coordinator is expected to maintain high standards of operational rigor and ensure that safety, service quality, and team accountability are upheld during every shift.
The Training Coordinator is responsible for leading and managing the training and development program for the Incident Safety Operations team. This includes the design, delivery, and continuous improvement of onboarding, refresher, and simulation training for analysts, specialists, and shift coordinators. Key responsibilities include: Designing and delivering structured training content for new hires and active team members Leading onboarding programs, operational refreshers, and real-time simulation exercises Ensuring training materials are aligned with operational policies, SOPs, tools, and strategic goals Monitoring knowledge gaps and coordinating targeted upskilling and re-training plans Collaborating with QA, Coordinators, and Analysts to collect feedback and continuously improve learning materials Maintaining accurate, up-to-date, and scalable training documentation and resources Tracking and reporting on training participation, learning outcomes, and performance impact The Training Coordinator plays a critical role in enabling operational excellence, ensuring that all team members are well-prepared to respond to incidents with confidence, speed, and consistency.
1. 制定并持续完善骑手线下督导SOP，涵盖抽检流程、检查清单、评估标准和奖惩机制。依据客户投诉率、客户满意度、骑手服务准时率、装备合规率及安全事故等核心指标，规划并设计区域抽检计划并组织督导实施。 2. 现场核查督导工作情况，包括骑手对履约SOP、服务话术、行为规范、着装礼仪及安全操作的执行情况，进行评分、指导与现场纠偏。 3. 确保政府及平台合规要求（证件审核、安全防护、装备佩戴）得到有效落地，配合执法与稽查，维护运营合规底线，确保骑手符合本地劳动法规和平台安全标准。 4. 汇总分析督导数据、客户与骑手反馈，产出周度/月度/季度督导报告，推动跨部门优化改进和专项提升项目落地。 5. 与服务体验团队、3PL管理团队及培训团队密切协作，针对地面发现的问题场景协同推进流程优化、培训覆盖与服务体验升级。与法务及政策团队合作，应对不断变化的法规，持续提升合规管理水平。 1. Develop and continuously refine the on-site rider supervision SOP, covering sampling inspection processes, checklists, evaluation criteria, and reward-and-penalty mechanisms.Design and implement regional sampling plans based on core metrics—customer complaint rate, customer satisfaction, rider on-time service rate, equipment compliance rate, and safety incident rate. 2. On-site inspection of the patroller work, including the rider's compliance with SOP, service language, code of conduct, dress etiquette, and safety operation, scoring, guiding, and on-site correction. 3. Ensure compliance with government and platform requirements (document verification, safety gear usage, equipment checks); support law enforcement and audits to uphold operational compliance, ensure all riders meet local labor regulations and platform safety standards. 4. Compile and analyze supervision data alongside patroller, customer and rider feedback; produce weekly, monthly and quarterly supervision reports to drive cross-departmental improvements and targeted enhancement projects. 5. Work closely with the service experience team, 3PL management team, and training team to collaboratively promote process optimization, training coverage, and service experience upgrades for problem scenarios discovered on the ground. Partnering with legal and policy teams to adapt to evolving regulations and ensure compliance with best practices.
1、IT需求收集整理，制定应对计划及负责落地实施； 2、IT事件管理、故障管理等日常IT运维管理、服务优化； 3、IT预算制定及IT费用管理； 4、IT资产的日常管理、采购预测、流程优化、统计与协调工作，以及资产业务的数据化； 5、其他海外办公室IT Infra相关工作协调及落地，例如链路租赁、打印机租赁等等。 Responsibilities: 1、Collect and sort out IT requirements , formulate response plans and be responsible for implementation； 2、IT operation and maintenance management such as IT incident management、IT malfunction management and optimize IT services； 3、Formulate IT budget and manage IT expenses； 4、Daily management, purchase forecast, process optimization, statistics and coordination of IT assets , and digitization of asset businesses； 5、Coordinate and implement other IT Infra related work of overseas offices, such as link leasing, printer leasing, etc.
Description: Reporting to the EHS Operations Manager, the EHS Operations Senior Specialist is responsible for driving EHS excellence across Tesla’s Automotive Sales, Service & Delivery (SSD) operations and contractor projects in the Zhejiang sub-region. This role ensures compliance with global and local EHS regulations, reduces operational risks, and supports the implementation of EHS systems, tools, and digital solutions in alignment with APAC EHSS strategy. Responsibilities: Serve as a key EHS advisor to sub-regional leadership, EHS reps, and frontline staff. Identify, escalate, and control EHS risks and compliance requirements across all phases of automotive operations and projects. Interface with regulatory agencies and manage audit/inspection documentation and follow-up actions. Support project teams with risk analysis, safe work procedures, and EHS templates. Train and develop EHS representatives to embed best practices, conduct inspections, and support emergency preparedness. Lead and support incident investigations (including L.I.F.E. and high-potential events) and implementation of corrective actions. Conduct and/or review risk assessments and job hazard analyses; recommend safety improvements. Develop and implement regional EHSS systems & tools strategy and objectives. Take charge of the application of Global EHS digital system-My EHS platform and the relevant digital modules, tools Identify local EHS digitalization needs, such as medical surveillance database, industrial waste agreement management system, and work with IT team to develop digital solutions Manage fast-paced cross-functional projects from end-to-end, covering a range of programs and subsystems Develop and manage project plans and ensure on-time delivery Lead APAC EHSS system development and deployment at the sub-regional level. Coordinate with international and local teams as needed. Manage maintenance and upgrade schedules for EHSS systems and tools. Provide data analysis insights to support risk reduction and continuous improvement. Facilitate safety committee meetings and employee engagement initiatives. Support EHS activities at Tesla-operated and remote locations.